154805 | Junior IT Service Manager
£27,565 | Newcastle
DWP. Digital with Purpose.
DWP is the UK's largest government department. Our products and services will be used by almost everyone in the UK at some point in their lives. When we do Digital it is on massive scale.
You'll be working with our DWP Data & Analytics team, on one of the largest Data Warehouses in Government.
Our team has responsibility for the maintenance and support of the technical platform from which business critical services are delivered. You'll work on DWP services that make a real difference to millions of citizens across the globe.
We are looking for a Junior IT Service Manager to join our team. You'll be part of active, supportive Service Management community, working alongside digital experts. It's a brilliant way to fast-track your development, and grow your career, while working on stuff that really matters.
You'll deliver a range of service management activities like queue management for incidents resolution and service requests and responding to queries addressing all aspects of the Products and Services including reference to policies and processes.
You'll assign incidents and Service Requests to engineers, and be responsible for making sure they are cleared on time. You'll also support resolution or escalate where appropriate to relevant IT service functions.
As a Junior IT Service Manager you will provide a single view on service performance and support provision of MI for Service Performance Reports. And you'll provide IT business support and make sure that Products and Services are delivering the best value for money to meet business and user requirements.
What skills, knowledge and experience will you need?
Details. Wages. Perks.
You'll join us in one of our brilliant digital hubs in Newcastle
We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.
In return for your skills, we offer a competitive salary of £27,565 a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package starting at 24.
We also have a broad benefits package built around your work-life balance which includes: