Infrastructure Operations Engineer- Tooling Infrastructure Operations Engineer- Tooling …

DWP Digital
in Newcastle upon Tyne, England, United Kingdom
Permanent, Full time
Be the first to apply
Up to GBP45994 per annum + benefits
DWP Digital
in Newcastle upon Tyne, England, United Kingdom
Permanent, Full time
Be the first to apply
Up to GBP45994 per annum + benefits
Infrastructure Operations Engineer- Tooling

Infrastructure Operations Engineer- Tooling :Newcastle or Manchester

BPDTS Limited

Salary: Up to £45,994, plus employer pension contributions of up to 10%, a performance related annual bonus and in-year rewards, and great work/life balance

Do you have expertise in Infrastructure Operations Tooling Solutions ?

Do you thrive in a challenging Live Service environment ?

Are you a Service Improvement ambassador?

Are your ready to join an epic digital transformation ?

Then look no further…we would love to hear from you!

BPDTS. Digital People.

We are looking for a talented Infrastructure Operations Engineer with Tooling to join our team. Here at BPDTS Ltd we're working with DWP Digital to reshape the digital landscape of UK government. We need your talent and energy to power that change.

Our people are our biggest asset. We harness and develop their expertise so we can design, build and run secure and intuitive digital services used by 20 million UK citizens, often during critical times in their lives.

We work across one of the largest and most complex IT estates in Europe where we take on unique challenges using cutting-edge design, data and technologies and experiment, iterate and innovate as part of multi-disciplinary agile teams.

We deliver innovative solutions and manage the day to day support of Application and Infrastructure IT Services

We ensure digital services operate as they should 24/7, 365 days of the year.

We handle IT requests and technology incidents to continuously improve service downtime and increase operational efficiency.

Our practice members are typically Incident Support Analysts, Application Support Analysts, Design Build Support Analysts, IT Service Managers, Change Managers and Service Practice Managers.

You and your role

We are looking for 3 x Infrastructure Operations Engineers with experience of Infrastructure and Application Monitoring to work with us on once-in-a-generation digital transformation. Our people work on projects that will revolutionise products and services that are used by millions of people every day.

You will join the BPDTS Operational Tooling Team which are responsible for managing and maintaining a range of enterprise strength toolsets that manage the Departments IT Systems and IT Service Management capabilities.

We have three of roles available within the Operational Tooling Team. Successful applicants will be an intrinsic part of the team working closely with Tooling product owners, Tooling Engineers & application owners to ensure that the systems and services which monitor the DWP estate are running as expected and that key application metrics are monitored appropriately.

The person we need in the role

As an Infrastructure Engineer within the Operational Tooling team you will have responsibility for maintenance and ownership for an assigned range of products which will include:

  • Service Management Tooling
  • Event Monitoring Tooling
  • Application Performance Management Tooling
  • Software Asset Management Tooling
  • Data Centre Infrastructure Management Tooling

You'll need to know infrastructure inside out. Working in collaboration with a range of internal/external partners, stakeholders and customers, you will support the implementation and improve the operational stability of the Operational Tooling estate to provide a robust and modern enterprise strength capability.

You should be confident in remotely accessing servers via Remote Desktop Services and we operate a wide variety of systems including Windows and multiple flavours of UNIX.

You will be responsible for contributing to the operational availability of each of your toolsets.

What are we looking for?

We are looking for Infrastructure Operations Engineers with experience of Infrastructure and Application Monitoring to work with us on once-in-a-generation digital transformation. Our people work on projects that will revolutionise products and services that are used by millions of people every day.

You will join the BPDTS Operational Tooling Team which are responsible for managing and maintaining a range of enterprise strength toolsets that manage the Departments IT Systems and IT Service Management capabilities.

We have three of roles available within the Operational Tooling Team. Successful applicants will be an intrinsic part of the team working closely with Tooling product owners, Tooling Engineers & application owners to ensure that the systems and services which monitor the DWP estate are running as expected and that key application metrics are monitored appropriately.

Working Arrangements

On-call: The team provides support 24 hours a day, 7 days a week and as a result you will be expected to work as part of an on call rota.The standard hours are 37.5 hours per week Mon- Fri and there is an allowance and overtime paid.

The on-call rota is fluid but expect a 1 in 3 rotation but could be more or less depending on staffing levels, annual leave/sickness etc but as a team we try and accommodate everyone's preferences.

Essential Skills

  • You can demonstrate experience in developing standard/repeatable services.
  • You'll have experience in monitoring IT infrastructure using tooling including BMC TrueSight, Dynatrace, Prometheus and Nagios.
  • Experience in Linux/Unix/Windows OS.
  • Ability to write scripts and automate processes in languages including: Bash & Powershell.
  • An understanding of IT infrastructure including virtualisation, networks & cloud.
  • Able to effectively communicate at different levels, across support and engineering, business users, architecture and suppliers.
  • You can demonstrate experience of working within an Agile framework.

Desirable Skills

  • Knowledge & Experience of software used to support the following technologies is desirable:
  • *Experience in configuring IT infrastructure monitoring tools
  • *Event Management
  • *Knowledge of public cloud infrastructure
  • *Application Performance Management
  • *Network Performance Management
  • *Data Centre Infrastructure Management.

Where will you work?

BPDTS Ltd provides dedicated services to the Department for Work and Pensions. Our digital, data and technology specialists work closely with experts in DWP Digital's community to make digital services quicker, simpler and more efficient for the millions of people that use them.

You'll join us in one of our brilliant digital hubs in either Newcastle or Manchester,

Find out more about working in our hubs here: https://careers.dwp.gov.uk/our-locations/

We also all have the tech and tools we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.

We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

What is our offer?

  • We'll reward you with a very competitive salary of up to £45,994 per annum
  • You will be eligible for an Aviva Master Trust pension with employer contributions of up to 10%
  • We can offer you a performance-related annual bonus and in-year reward ad recognition
  • We'll help you balance your life and work with flexible working and family friendly policies
  • We'll give you a generous leave allowance starting and 25 days and rising to 30, with the option to buy and sell extra days each year.
  • We'll help you work as you learn with access to coaching, training, structured development and career progression opportunities, as part of a dedicated community of practice.

We also offer much more as part of a flexible benefits package - including a cycle to work scheme, employee discounts, income protection, life assurance and lots more - which can be tailored to your lifestyle.

Hit APPLY for more information and to continue your application on our careers page. There you will also find candidate pack with more information, which you can download by clicking the 'Candidate Information Pack' button.

You'll need to register (you can use your LinkedIn profile) and then complete a short application form where you'll upload a CV.

If you have any questions or you want to discuss this opportunity please contact me via

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