Senior User Researcher Senior User Researcher …

DWP Digital
in Manchester, England, United Kingdom
Permanent, Full time
Be the first to apply
GBP47971 - GBP58135 per annum
DWP Digital
in Manchester, England, United Kingdom
Permanent, Full time
Be the first to apply
GBP47971 - GBP58135 per annum
DWP's Digital Workplace Project is looking for a talented Senior User Researcher to play a key part of one of the UK's biggest and most high-profile digital transformations.

Digital Workplace Project. Digital with Purpose. DWP.

We're looking for a talented Senior User Researcher to join DWP's Digital Workplace project with experience of planning, designing and leading research at a strategic level to play a key part of one of the UK's biggest and most high-profile digital transformations. Making use of the latest research methods and up to date tools at your disposal, you will turn research insights into recommendations to the most important of the departments goals and delivery outcomes.

What is Digital Workplace?

Over the last two years diverse DWP Digital teams have established Digital Workplace, an agile and multi-disciplinary service that supports over 84,000 employees, using more than 150 distributed cloud applications, operating out of more than 800 UK sites, and powering digital products and services used by more than 20 million people across the UK.

We're not just about technology, we focus on the users at the heart of our transformation and improving the ways our colleagues work now and in the future with the right digital tools, products and services.

You and your role

You will be an experienced practitioner who is capable of planning and leading user research activities across large and complex projects and services.

An expert in problem definition and selecting the appropriate research strategies to tackle issues and understand user needs, you will help champion a user-centred, evidence based approach to formulating strategy and vision, both across the User Research practice and the teams you are engaged in.

You will also have management and coaching responsibilities, aiding the development of Associate User Researchers and User Researchers.

This role will be focusing on understanding our DWP colleagues.

We are especially interested in applications if you:

  • Have experience of, and can help teams adopt, a wide range of user research methods.
  • Can plan user research for services with challenging user needs and complex user journeys.
  • Can advise colleagues on choice and application of research methods to assure best practice.
  • Have experience understanding organisational goals and challenges and can align research activities across teams to inform policy and proposition.

Do I need any qualifications?

Ideally, you will have a degree or professional qualification in Market Research/Social Science/Research Human Computer Interaction/Usability/Cognitive Psychology or equivalent professional experience.

Check out for ideas of how best to make an application with DWP.

Where will you work?

You'll join our team at our digital hub in Manchester. Based in the city centre and is easily accessible by tram, bus or rail, our facilities include a TechBar, café, indoor cycle shelter, showers, and Wudu washing facilities.

Have a closer look at the facilities at -

It is also home to the GDS Academy, user experience lab and UX command centre

We're the UK's biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £58,135p.a., a brilliant civil service pension with employer contributions circa 27%, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

  • Flexible working and family friendly policies
  • Volunteering and charitable giving
  • Discounts and savings on shopping, holidays, insurance, healthcare, events, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • Sports and social activities
  • Learning and development, including coaching, mentoring, progression opportunities and guaranteed 5-days formal learning per year.
  • And lots more