IT Operations Controller (Shift Lead) IT Operations Controller (Shift Lead) …

DWP Digital
in Manchester, England, United Kingdom
Permanent, Full time
Be the first to apply
Up to GBP43689 per annum + 15 % Shift Allowance
DWP Digital
in Manchester, England, United Kingdom
Permanent, Full time
Be the first to apply
Up to GBP43689 per annum + 15 % Shift Allowance
IT Operations Controller, BPDTS Ltd : Up to £43,689 plus great benefits and work life balance

IT Operations Controller, BPDTS Ltd : Up to £43,689 plus great benefits and work life balance

Want to be part of something really big? If you're creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you'll love it here. And we'd love to hear from you.

We are looking for an IT Operations Controller to work with us on one of the biggest transformation programmes in Europe, providing services that have far-reaching and pivotal roles in citizens' lives.

In BPDTS Ltd you will be part of an organisation responsible for the delivery of digital platforms and services, real-time analytics and flexible infrastructure, providing secure and resilient services to DWP. Joining an innovative, supportive, and fast growing community of skilled digital professionals you will work in agile and creative ways to improve public services, with the power to make a difference to the lives of 22 million UK citizens.

About you

As the IT Operations Controller you will provide hands-on leadership to day and 24/7 shift teams, using their experience to deliver a robust and industry best of class IT operational monitoring service.

You will have the crucial role of proactively detecting and responding to notifications and overseeing checks to ensure that systems and services are performing optimally, applying technical knowledge to understand end to end impacts, escalating any issues to resolution

You are someone who can plan, prioritise, monitor and allocate workload to the Operations analysts within team and who can oversee and support the performance and development of capability of team members

What are we looking for?

  • You have good experience of event monitoring and management, structured problem management and troubleshooting
  • You have experience with service reporting - production and presentation of management information and reports, dashboards etc
  • You have management experience of a technical team: workload and resource management, career development
  • You have experience of IT Service Operation (particularly Event, Incident/Problem/Change Management)

Where will you work?

You'll join us in our brilliant new digital hub in Manchester. We're right on St Peter's Square so dead handy for tram, trains and buses. And we have a basement level lock-up (with shower) if you like to cycle in. We're right in the heart of the city so loads of great options if you want to eat, meet or shop at lunchtime.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We're the UK's biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

What is our offer?

  • We'll reward you with a very competitive salary of up to ££43,689
  • You will be eligible for a pension with employer contributions of up to 10%
  • We can offer you a performance related annual bonus of up to 10%
  • We'll help you balance your life and work
  • We'll give you a generous leave allowance, with the option to buy and sell extra days

We also offer much more as part of a flexible benefits package - including a cycle to work scheme and lots of family friendly perks - which can be tailored to your lifestyle. If you really impress us with your skills and experience then we may be able to negotiate the maximum salary.

Building our future

We believe the work we do really matters, so we're serious about investing in you.

You'll have access to a huge suite of training and learning opportunities to complement the new skills you'll acquire on the job. You'll get the chance to share knowledge and with colleagues from across our digital communities, and to grow your skills through our coaching and mentoring programmes.

Hit APPLY for more information and to continue your application on our careers page. There you will also find candidate pack with more information, which you can download by clicking the 'Job Spec' button.

You'll need to register (you can use your LinkedIn profile) and then complete a short application form where you'll upload a CV.