• Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • M&G Prudential
  • 2019-04-18

Yardi Voyager Support Analyst

  • Full time
  • London, England, United Kingdom
  • 18 Apr 19

Yardi Voyager Support Analyst

Yardi Voyager Support Analyst

Working with M&G Prudential as a Yardi Voyager Support Analyst means becoming part of a brand with a global reputation and an exciting vision: to become the best loved and most successful saving & investments business.

The forthcoming planned de-merger of M&G Prudential from the Prudential Group PLC provides a terrific opportunity to create a truly international and integrated savings and investments firm. A firm built on a rich and long history and with a commitment to an innovative future centred on the needs of customers and clients. There is a genuine opportunity to drive competitive advantage with value creation through the formation of this new organisation.

If you're inspired to join us, and have the necessary qualities, then this could be the opportunity you've been looking for.

The Role:

An opportunity has arisen to join an existing Business Solutions team in a support role within a global Real Estate fund management company. The role will involve helping to support the global application platform, working closely with key business stakeholders and within an existing support team, which is supporting the Yardi Voyager platform globally across the UK, EMEA and APAC regions. The scope of this assignment is focused on the support of these Yardi Voyager platforms.

The successful candidate will be required to proactively support the global platform, engaging and supporting business stakeholders in identifying and making key system changes, playing a key role in the successful implementation of the platform design and communicating platform changes where relevant. As the Yardi Voyager implementation moves forward, this role will expand to support change requests arising from other countries and business partners.

Key Responsibilities:
  • Design and deliver financial accounting and property management change requests to the Yardi Voyager platform
  • Assess the global impact for all changes delivered
  • QA change requests for other system analysts
  • Operate within, and contribute to, the existing Business Solutions governance model
  • Along with fellow team members, provide on-call, out-of-hours batch support as part of a support rota and additionally provide occasional on-call/on-site weekend support, as required
  • Ensure production of consistently high quality technical documentation
  • Establish data rules and principals to ensure data consistency and integrity of changes
  • Cross analyse custom report requests
  • Actively trigger system efficiencies and improve system utilisation
  • Assist in ensuring global system design and configuration consistency with a clear understanding of regional differences
  • Maintain an understanding of regional system differences, assess options for ensuring the consistency of design approach and execution
  • Work within wider organisational/project plans, meeting business and project timescales within budget and to the agreed level of quality
  • Following a formal lifecycle approach in adherence to standards
  • Along with other teams, contribute to the technical direction of RE Voyager platform
  • Maintaining positive and effective relations with key business stakeholders and members of the wider Business Solutions team.

You will have:
  • In depth knowledge of working with Yardi Voyager Investment Management and Property Management modules essential
  • Good understanding of real estate fund accounting at various levels (property, SPV, consolidation and fund reporting) in a fund structure
  • Recent experience of multi-jurisdiction Yardi Voyager platforms is helpful
  • Strong financial services / investment management knowledge is also required
  • Experience of working within a structured business change and IT environment
  • Confident, proactive and self-motivated individual, able to work on own initiative
  • Previous experience of large scale data and systems environments
  • Able to work to tight timescales in a controlled manner
  • Strong documentation and communication skills
  • Proven track record in similar role in a fund management or property management environment, and experience of multi-jurisdictional requirements
  • Experience of SQL, Yardi reporting (via SSRS, YSR) and Yardi Voyager schema is helpful but not essential.

People who work at M&G Prudential agree that ours is a great place to work with a brilliant team spirit. It's also an innovative, high-performing, commercial environment that's totally focused on customers. As an M&G Prudential colleague you'll get all the support you'd expect, including full training and professional development. You'll receive a competitive salary and reward package. And in a fast-changing world, you'll join an organisation that's leading the way in helping customers achieve their long-term financial goals.

M&G Prudential is committed to a diverse and inclusive workplace. Our role as an employer is very simple - to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences.

We welcome applications from individuals who have taken an extended career break, and we are willing to consider flexible working arrangements for all of our roles.

Recruiter: Tony Neal

Location: London

Closing Date: TBC