Voice Engineer Voice Engineer …

TEKsystems
in London, United Kingdom
Contract, Full time
Last application, 17 Jan 22
Not Specified
TEKsystems
in London, United Kingdom
Contract, Full time
Last application, 17 Jan 22
Not Specified

Description:

Contact Center Infrastructure and Operations Engineer responsible for connectivity within the client's enterprise contact center environment in support of the regional business requirements. Areas of focus will include day to day telephony setup, modification and troubleshooting of the IVR and routing logic; coordination of site launches; collaboration with other business units on joint projects or goals; and special project or business needs as they arise.

Responsibilities include:

Day to Day operational administrator for the global telephony enterprise

Represent the current telephony solution to project teams, business partners and other divisions within the region

Work with internal teams to define project requirements and expectations as telephony subject matter expert

Perform user acceptance testing on telephony environment, routing solutions and specialist tools

Manage regionally focused projects of varied size, set priorities and create measures to define success

Work with peer groups to determine how projects or changes may impact other global cross-functional teams

Tier 2 operations support for the contact center operations teams

Support for vendor site locations across multiple countries

May require on-call duty and non-standard hours

The qualified candidate must have the following skills and experience:

Experience with contact center platforms: Genesys voice and/or multimedia solutions, SIP environments, network infrastructure, IVR speech call steering, contact routing, real time and historical reporting, WAN/LAN, custom built applications

Contact center engineering role or experience preferred

Experience with Carriers or Network services

Excellent leadership skills, the ability to work in a dynamic environment and be able to adapt to sudden changes

Strong understanding of the full lifecycle project process including understanding business and functional requirements, developing details business requirements, technical design reviews and implementing sustainable solutions

Strong problem solving and analytical skills and the ability to manage thru crisis conditions

Must be highly collaborative and able to work with different teams

Must be able to brainstorm and communicate technology ideas and issues with peers and business partners

Ability to work independently or with minimal supervision

Skills:

  • Genesys
  • Voice
  • VOIP
  • Telephony
  • Operations
  • Support
  • Testing

Job Title: Voice Engineer

Location: London, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

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