Transfer Agency Lead Specialist - Contract

  • Negotiable
  • London, England, United Kingdom
  • Contract, Full time
  • Schroders Investment Management
  • 08 Nov 17 2017-11-08

Primary Purpose of Job: * To ensure that an efficient and compliant service is provided by UK Fund Services' suppliers to our internal and external clients

Primary Purpose of Job:

  • To ensure that an efficient and compliant service is provided by UK Fund Services' suppliers to our internal and external clients

Responsibilities:

  • Handling the day to day relationships with UK Funds Client Support's key suppliers, in particular Transfer Agency
  • Monitoring the delivery of services to internal and external clients and ensuring the service delivered meets their requirements in particular where an SLA exists
  • Monitoring key controls of Supplier responsibilities eg Deal Amends, Box Profit & Loss, Ex Gratia & Compensation payments, Secondary Market Dealing
  • Reviewing performance of suppliers, including review of monthly KPI pack and highlighting issues with Supplier monitoring through to resolution
  • Supporting interface processes between key suppliers and clients and delivery of services not supplied by Transfer Agent including Single Swinging Price Decisions, Chasing Debtors & Creditors, Statement co-ordination, Life Fund Processes
  • Supporting the implementation and delivery of change with external Service providers and internal departments including service improvements where the cost benefit of doing so justifies
  • Resolving service issues with, and on behalf of, service recipients and suppliers
  • Supporting the service relationships with key clients, understanding their issues and requirements and working with them and service suppliers to develop the service
  • Supporting procedures around the prevention of Money Laundering and Fraud including monitoring of procedures and controls of supplier
  • Providing support to internal & external Audits
  • Providing input to Management Information/regular reporting provided to Senior Management
  • Processing of management fee rebates to Schroder Multi Manager funds
  • Processing of fund expenses on ex-Cazenove funds
  • Supplier expense processing for UK Fund Services
  • Operational compliance with CASS - working in conjunction with the Head of Transfer Agency Operations undertaking the necessary monitoring of third party service providers.