Technical Client Support Specialist (eFX) Technical Client Support Specialist (eFX) …

EC1 Partners
in London, United Kingdom
Permanent, Full time
Last application, 10 May 21
£50,000 to £70,000 + Benefits + Bonus
EC1 Partners
in London, United Kingdom
Permanent, Full time
Last application, 10 May 21
£50,000 to £70,000 + Benefits + Bonus
EC1 Partners
EC1 Partners is working with an established FinTech that is on a mission to disrupt the foreign exchange market, applying innovative technology to tap FX liquidity, bring market transparency and ensure clients achieve best execution. They operate a successful core trading platform, with direct connectivity to all major banks, fronted by a sophisticated trading user interface.

They are now expanding their small global support team and are now seeking an experienced Technical Support Specialist to join their team here in London.

 

Responsibilities:

  • Build good rapport with the client users and maintain these relationships through remote and onsite visits as well as one to one trainings
  • Provide valuable input and insight into continuous service improvement programs keeping client needs at the forefront
  • Incident management; Investigate, troubleshoot and prioritise incidents and keep both external and internal parties updated through effective communication
  • Preform system health checks to ensure faultless service operation
  • Liaise with third party service providers to ensure all incidents are resolved and satisfactory root cause analysis is provided and documented  

 

Requirements:

  • Minimum 3 years’ experience in FX e-trading client support or similar domain
  • High level understanding of the FIX protocol
  • Experience with Linux line commands as well as ticketing systems such as Jira, ZenDesk etc.
  • Ability to adjust communication style to the audience, using technical terminology and business acumen as appropriate
  • Self-motivated and proactive attitude to IT Service Management (ITIL Certifications desirable)
  • Excellent organisational and communication capabilities as well as analytical and problem-solving skills
  • Experience of dealing with high profile, tier 1 clients, and business critical applications

 

This is a great opportunity to join a medium sized global FinTech that has a great culture and awesome benefits. For more information please submit you CV with you application today!

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