Technical Business - SQL Service Delivery - Asset Management Technical Business - SQL Service Delivery - Asset  …

PiC
in London, England, United Kingdom
Permanent, Full time
Last application, 22 Jan 20
GBP60000 - GBP78000 per annum + Profit Sharin + Bonus + Benefits
PiC
in London, England, United Kingdom
Permanent, Full time
Last application, 22 Jan 20
GBP60000 - GBP78000 per annum + Profit Sharin + Bonus + Benefits
I am working with a leading and renowned Asset Management Consultancy based in the City of London. They are technology specialists with extensive experience helping clients within the Asset Management sector; use technology to progress their Data Solutions/Integration. They looking for a technical SQL BA to be part of the Service Delivery team, and be the main point of client contact regarding issues and defects.

· As part of the Service Delivery team, to be the main point of client contact regarding issues and defects.



· To reproduce, triage, analyse and document any defects and issues (both functional and data) as they arise, and respond to the client with a solution and a timeframe



· Analyse and document the work to resolve the defect including business process change, operating model change and / or software and data fixes.



· Resolve issues where possible, liaising with the client in relation to the solution



· To monitor client systems, and report and resolve any data quality issues detected (missing files, incorrect file loading, missing mapping data)



· To provide training to the client in use of the product, or in changes to the client implementation.



· To manage code updates and releases using GitHub



· Escalation of issues where necessary. Where issues affect multiple sites or have implications beyond the focus of the BAU team to share with wider ADS team as appropriate.



· To deputise for the Service Delivery Manager as required, managing other team members, prioritising tasks and reviewing work.

  • Review software requirements and contribute to testing strategy and execution, including:
    • Preparation and documentation of test cases
    • Creation of unit test code for backend SQL procedures
    • Execution of tests
    • Reporting of defects
    • Preparation of test reports


· Manage the client portal, including enhancements, client implementations and support.



· Manage the tools used by ADS to support project management, documentation of issues and enhancements, communication and knowledge sharing. Currently these tools are asana, slack, jira and confluence.

Organisation & Reporting

  • Reporting to
    • Service Delivery Manager, ADS


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