I am working with a leading and renowned Asset Management Consultancy based in the City of London. They are technology specialists with extensive experience helping clients within the Asset Management sector; use technology to progress their Data Solutions/Integration. They looking for a technical SQL BA to be part of the Service Delivery team, and be the main point of client contact regarding issues and defects.
· As part of the Service Delivery team, to be the main point of client contact regarding issues and defects.
· To reproduce, triage, analyse and document any defects and issues (both functional and data) as they arise, and respond to the client with a solution and a timeframe
· Analyse and document the work to resolve the defect including business process change, operating model change and / or software and data fixes.
· Resolve issues where possible, liaising with the client in relation to the solution
· To monitor client systems, and report and resolve any data quality issues detected (missing files, incorrect file loading, missing mapping data)
· To provide training to the client in use of the product, or in changes to the client implementation.
· To manage code updates and releases using GitHub
· Escalation of issues where necessary. Where issues affect multiple sites or have implications beyond the focus of the BAU team to share with wider ADS team as appropriate.
· To deputise for the Service Delivery Manager as required, managing other team members, prioritising tasks and reviewing work.
- Review software requirements and contribute to testing strategy and execution, including:
- Preparation and documentation of test cases
- Creation of unit test code for backend SQL procedures
- Execution of tests
- Reporting of defects
- Preparation of test reports
· Manage the client portal, including enhancements, client implementations and support.
· Manage the tools used by ADS to support project management, documentation of issues and enhancements, communication and knowledge sharing. Currently these tools are asana, slack, jira and confluence.
Organisation & Reporting
- Reporting to
- Service Delivery Manager, ADS