TTS Global P&R - Voyager Global Capabilities Manager TTS Global P&R - Voyager Global Capabilities  …

in London, England, United Kingdom
Permanent, Full time
Be the first to apply
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
TTS Global P&R - Voyager Global Capabilities Manager
  • Primary Location: United Kingdom,England,London
  • Other Location: Ireland,Leinster,Dublin
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 19034545


Position Objective:

Citi is passionate about making payments simple, global and digital.
Our team is looking for a Global Capabilities Manager focusing on Cross Border Payments Product Development to join our team. 
This is a dream job for people that believe "the sky is the limit" through boundless creativity, hard work and focus, focus, focus.  If this is your ethos, the prism through which you create exciting client solutions and solve problems, this job is for you.
This role is a great opportunity to have a tremendous impact on Citi's mission by driving transformational change to deliver a cutting-edge digital payments experience to Citi's clients.
Through our flagship products, WorldLink Payment Services and Cross-Border Funds Transfer (CBFT), we offer cross-border payments solutions to over 200 countries in over 145 currencies via wire, SWIFT, ACH, cash, cheque and Alternative Payment Methods (APMs). Our clients benefit from the strength of Citi's global network by offering capabilities and services through Citi Global Markets (FXLM), Citi's branches and our global ICG banking business.
As we invest for the future, we have launched a strategic transformation of our cross-border payments platform, to meet the current and future digital needs of our clients. 
You will be part of this team.

Key Responsibilities:

Key areas of responsibilities include:
•Deliver convergence between WorldLink and CBFT processing ecosystems - covering client offerings, processes and legacy platforms, while enabling the adoption of PandR strategic designs
•Maintain alignment between all Voyager workstreams and Payments Transformation programme objectives
•Strong global architecture governance to ensure that capability changes are aligned to strategy architecture and that legacy systems are retired as scheduled
•Strong program governance to ensure that timely project updates and escalations  are provided to the Voyager PMO for review by the Operating Committee, Steering Committee and Executive Sponsors
•Collaborate with other product developers to drive the design and implementation of  "Cross Border" payments components globally
•Liaise closely with technology and services providers engaged in the delivery of Voyager and Payments Transformation objectives
Shape and drive the strategy for Cross-Border Payments:
  •Deliver innovative and scalable solutions to meet the objectives of the Cross-Border Payments strategy
  •Work closely with sales, product, innovation and client partners to  develop impactful, viable solutions to meet untapped market needs
  •Execute Citi's Global Cross-Border Payments strategy, delivering tangible client benefits on a rapid implementation and commercialization schedule
  •Working closely with product partners  teams - such as  Channels/CitiConnect, Payments and Receivable Capabilities, Operations and Technology and Domestic Payments -  to ensure our enhancements and solutions design are aligned to the product vision and strategy and provide a seamless client experience across payments and channels.
  •Perform implementation reviews, champion new product features and ensure the prompt and proper resolution of technical challenges
Deliver sustainable solutions
  • Manage our control framework to ensure we continue to operate in a pristine compliance environment
  • Engage and review solutions with AML, Sanctions, Product compliance, Credit, Risk, Third Party management partners on a country, regional and global basis to ensure we meet Citi polices and market regulatory requirements.
  • Provide sufficient information to enable partners to make informed decision so that we operate within Citi's acceptable product boundaries

Development Value:

•Leadership role in a commercial environment working within a very high profile product with significant innovation opportunities.
•Stakeholder exposure globally across many functions.
•Visible initiatives that impact the core of the product capabilities and are very relevant to traditional and emerging clients.
•Managing complexities through a role within a multifaceted product delivering payments in 200 countries for multiple clients segments.
•Working in a very dynamic team in a high paced environment which requires the ability to lead and manage multiple projects and priorities at the same time.
•Working within a team committed to personal and professional development.
•Play an important role in the evolution and delivery of a reimagined Citi's cross-currency payments offering globally in partnership with FXLM.



VP / SVP level in a Cash Management, Trade or Securities Business, in a commercial business and/or operational environment.
•Knowledge and experience of commercial business disciplines and operating models underpinning TTS products.
•Knowledge of Product Management disciplines, including the ability to undertake and lead a number of projects to drive commercial and financially responsible returns. 
•Knowledge of the emerging payments landscape both domestic and cross-border.
•Complex strategy and operational model development expertise
•Strong track record of results delivery and execution.
•Significant knowledge of Operations and/or Technology architecture and/or Payments infrastructure/systems is highly preferred
•Knowledge of agile concepts and experience working as product owner within agile product development teams is highly preferred
•The successful candidate will be highly self-motivated, will display strong interpersonal skills and should be able to demonstrate the ability and the desire to problem solve effectively with creativity and within constraints.


Proficient with MS Office Suite in particular proficiency with Excel (with proven ability to manage large sets of data), and proficiency with Power Point (to prepare presentations to a very different target audience)
Proficient in process modelling techniques and tools


•Ability to influence and coordinate multiple internal stakeholders around a common goal and strategy (strong leadership!)
•Original and innovative thinking, creativity.
•Rigorous attention to detail and focus on execution with resilience and conviction on the delivery of agreed objectives.
•Senior presence and ability to operate at different levels (e.g., research/analysis, thought-partnerships, presentations, interactions with OandT partners and 3rd parties).
•Strategic skills but mostly ability to conceptualize and execute on the business vision.
•Strong research skills coupled with an ability to quickly and accurately analyze information, draw conclusions and present data-driven findings in written and oral presentation formats.
•Very strong communication skills
•Self-Starter with ability to work independently as part of cross-functional and cross-regional teams.
•Excellent organization and project management skills.
•Fast Learner.
•Ability to manage and lead multiple priorities as well as with capacity to deal with reprioritization.
•Ability to handle situations which can be stressful - or at minimum challenging - retaining control to guide other parts of the organization and/or make clear recommendations to management.


•MBA or Graduate Degree Preferred
•Undergraduate Degree/Third Level Qualification essential

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer