Systems Thinking Senior Manager

  • GBP53600 - GBP84500 per annum
  • London, England, United Kingdom
  • Permanent, Full time
  • Lloyds Banking Group
  • 15 Sep 17

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At Lloyds Banking Group we've built the UK's largest Digital Bank. We have increased the number of active online banking users by to 12.5 million, with mobile users increasing to over 8 million. We invested £750 million in digital between 2012-2014 and have committed a further £1 billion in the three years to the end of 2017 to provide our customers with the opportunity to bank with us how, when and where they want to. We strive daily towards our vision of being the best bank for our customers, and we're well on our way thanks to the efforts of our people and their passion of making a difference.

The Digital Transformation Programme is one of the largest programmes in the Bank and a key vehicle for the Bank to accomplish its vision and become a pioneer in the way Digital technologies service our customers across Channels.

The ST consultant will be instrumental in the leading and the development of the systems thinking practice as part of Customer Journey transformation. Specifically this leader will be a major contributing role in the design and implementation of the Systems thinking strategy as part of our CJT strategy including;

* Formulating and continual improvement of the methods used under CJT method
* Driving the strategy for building Systems thinking and business leader capability
* Helping to change how leaders and designers think about solutions/problems solving
* Play a lead role in the full integration of the Design disciplines that underpin CJT method
* Pay a key leadership role in the management of the team

You'll engage with key stakeholders across divisions, to ensure alignment to CJT strategy and ultimately alignment to Best Bank for Customer.

Additionally your accountabilities will include;
* To work closely with the Product owners/Delivery leads and design leads for specific Journeys s to achieve common understanding of Systems approaches and their value in CJT
* Provide thought leadership to LAB leadership on the applied use of systems approaches as a philosophy for general management, helping supporting the required change in thinking
* Providing a key interface with the other design discipline to continually improve overall CJT method and its application
* Provide critical interface with Group Operations COO journey delivery to ensure common understanding and delivery of System thinking Group wide
* Line management of Systems thinking managers

As the successful candidate you'll have had experience of studying and redesigning services based on what matters to customers, will have experience of using any of W. E demings work to transform an organisation and will be able to apply systems approaches across multiple situations, manufacturing, Service industries and or IT landscapes; particularly software delivery.

Our culture in Group Digital brings together smart, talented, driven people from a diversity of backgrounds; people are at the core of who we are. We appreciate each other as individuals whose careers have taken all kinds of paths. We stop and thank each other, we help each other. Your ability to connect with your team, provide innovative solutions and create an environment where all can thrive is critical to your success.

In return we'll offer you a great package including a performance related bonus, car/allowance, generous pension contribution, 30 Days leave plus bank holidays, a flexible cash pot to spend on benefits and other wider corporate benefits and perks.
We also support work/life balance friendly options such as occasional home-working and we're passionate about diversity in the workplace.
So, if you have the experience we're seeking then get in touch, we'd like to hear from you….