Support Engineer

  • 3500 GBP / Month
  • London, England, United Kingdom
  • Contract, Full time
  • Mphasis Pte Ltd
  • 15 Apr 19

L2/L3 level support Engineer to manage a critical project for one of our biggest clients.

~~Job Description / Qualification:
Roles and responsibilities:
L2/L3 level support required for the following areas:

 Incident Management - Works on incidents(P1/P2) and service calls (P3/P4)
 Change Management - involving in changes (Software updates, Configuration changes and Certificate renewals with respect to IFEvA tools)
 Service Transition - Deployment activities
 Problem Management  - Reviewing and working on problem management tickets

Mandatory skills:
Strong knowledge on Unix/Linux, Oracle, MS SQL, BizTalk Administration and strong communication skills
Secondary skills:
Java/Scripting/Ansible, some knowledge on HP Service Manager tools and Windows and Unix/Linux OS knowledge.
ITIL Process knowledge is added advantage.