Sr Analyst Sr Analyst …

CME
in London, United Kingdom
Permanent, Full time
Last application, 27 Sep 21
Competitive
CME
in London, United Kingdom
Permanent, Full time
Last application, 27 Sep 21
Competitive
Sr Analyst
Description
CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

To learn more about what a career at CME Group can offer you, visit us at www.wherefuturesaremade.com .

Job Description:

The Senior Analyst provides first line support to customers of CME Group for technical, product, trading, and market-event enquiries. In this role, the Senior GCC Analyst works regularly in a customer-facing capacity to deliver informational assistance via telephone and electronic means. Performing analysis on market conditions and monitoring order flow in a fast-paced environment to deliver an accurate assessment to Senior Management.

For this role you will have a passion for solving problems & delivering excellent customer service. You will deliver advanced market & technical assistance for front-end trading platforms, market data, match engine functionality & perform advanced data analysis.

Responsibilities will include and not be limited to the following:
  • Develop ad-hoc queries and perform complex data analysis to create data driven solutions to support or change policy, process, procedures and technology
  • Field customer enquiries relating to market events, connectivity, business technology, and products
  • Evaluate and monitor market activity and order flow for efficiency and anomalous behavior
  • Perform investigations for both internal and external clients - be able to articulate difficult and complex problems and solutions to a broad range of audiences

Qualifications:
  • Prior customer support experience in a customer facing position
  • A solid knowledge of futures, options and/or OTC products across Commodities, Equity, Interest Rates and FX Derivative Markets
  • Significant experience with leading industry charting/news platforms, such as Bloomberg, Thomson Reuters Eikon, CQG & front-end trading platforms

Additional desirable qualifications:
  • Experience with investigative and analytical tools such as Splunk and Corvil
  • Good knowledge of Machine Learning and Statistics
  • Tenacious with a can-do initiative and a strong desire to learn

Experience:
  • Previous experience within trading, technical support, market analysis and customer support experience
  • Applicants must be able to demonstrate strong communication, written and problem-solving skills
  • Advanced understanding of electronic trading
  • Experience working with big data, visualizations & automation
  • Experience with Python libraries such as Pandas & NumPy
  • Advanced Excel, VBA, Tableau a plus

Language Requirements:
  • Fluent in English both verbal and written
  • Proficiency in other languages a plus

Education:
  • Bachelor's degree or equivalent in relevant field

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