Sr Analyst Sr Analyst …

in London, United Kingdom
Permanent, Full time
Last application, 18 Oct 21
in London, United Kingdom
Permanent, Full time
Last application, 18 Oct 21
Sr Analyst
CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We’re small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

To learn more about what a career at CME Group can offer you, visit us at .

The Senior GCC Analyst provides first line support to customers of CME Group for technical, product, trading, and market-event enquiries. In this role, the Senior GCC Analyst works regularly in a customer-facing capacity to deliver informational assistance via telephone and electronic means. Performing analysis on market conditions and monitoring order flow in a challenging fast-paced environment.

For this role the candidate will have a passion for solving problems and delivering excellent customer service. The analyst will be expected to deliver market and technical assistance for front-end trading platforms, market data, match engine functionality and perform data analysis.

Responsibilities will include and not be limited to the following:

  • Develop ad-hoc queries and perform data analysis to create data driven solutions to support or
  • change policy, process, procedures, and technology
  • Field customer enquiries relating to market events, connectivity, business technology,
  • and products
  • Evaluate and monitor market activity and order flow for efficiency and anomalous behavior Perform investigations for both internal and external clients - be able to articulate difficult and complex problems and solutions to a broad range of audiences


  • Prior customer support experience in a customer facing position
  • A solid knowledge of futures, options and/or OTC products across Commodities, Equity, Interest Rates and FX Derivative Markets
  • Experience with leading industry charting/news platforms, such as Bloomberg, Thomson Reuters Eikon, CQG and front-end trading platforms

Additional desirable qualifications :

  • Experience working with big data, visualizations, and automation
  • Involvement with Python libraries such as Pandas an NumPy
  • Comprehend investigative and analytical tools such as Splunk and Corvil
  • Tenacious with a can-do initiative and a strong desire to learn
  • Team player with the ability to work independently

Experience :

  • Previous experience within trading, technical support, market   analysis and customer support
  • Demonstrate strong communication, written and problem-solving skills
  • Advanced understanding of electronic trading
  • Advanced Excel, VBA, Tableau a plus

Language Requirements:

  • Fluent in English both verbal and written
  • Proficiency in other languages a plus


  • Bachelor’s degree or equivalent in relevant field

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