Service engagement and transition manager

  • Salary:60,000 - 69,000
  • Location:London, England, United Kingdom
  • Job Type:Permanent, Full time
  • Company:Alexander Ash Consulting
  • Updated on:16 Dec 17

My client a leading an investment bank with global operations is currently recruiting for a Service engagement and transition manager to join them on a permanent basis in London. You’ll be joining the Group Technology infrastructure service, which is a central team that engineers develops and support IT infrastructure of the bank.

Client

My client a leading an investment bank with global operations is currently recruiting for a Service engagement and transition manager to join them on a permanent basis in London. You’ll be joining the Group Technology infrastructure service, which is a central team that engineers develops and support IT infrastructure of the bank.

 

Skills

Basic Qualifications

  • 7+ years of experience in leading large projects related to data networking
  • 7+ year of delivering large infrastructure related projects  
  • Experience managing relationships with senior business partners
  • Strong communications skills. The ability to effectively communicate and sell complex network solutions
  • Four-year college degree, or equivalent experience

Preferred Qualifications

  • 7+ years experience in managing large-scale, enterprise network solutions in large, financial institutions
  • Experience in developing requirements and driving development cycles
  • Experience with managing budgets associated with large projects
  • Ability to work with multiple stakeholders
  • Team player
  • Strong attention to detail
  • Technical knowledge of the following is a plus:
    • Knowledge and experience with Cisco technology
    • Knowledge and experience with data center design and deployment
    • Knowledge and experience of WAN routing technologies
    • Knowledge and experience with Load Balancer technologies
    • Knowledge and experience with Proxy, DNS and DHCP technologies
    • Knowledge and experience with Firewall technologies
    • Knowledge of wireless technologies and implementation
    • Good knowledge of MAN technologies, optical networking

Responsibilities

  • Prioritization of work streams with business, IT partners and Solution Delivery engineers
  • Relationship Management with key business partners. Updates to key stakeholders. 
  • Focus on delivery of committed work streams in the agreed time frames
  • Work with key stakeholders to develop network designs in support of LAN, MAN, WAN, data centre, Wireless,  extranet, and branch deployments
  • Focus on delivery of committed work streams in the agreed time frames
  • Securing funding for proposed designs via governance process (i.e. review of technical designs documentation and build of material) while keeping in mind opportunities for cost reductions
  • Securing internal or external resources to deliver projects.
  • Ensuring that new technologies are properly transitioned from build into run
  • Ensuring all products follow the Acceptance Into Run (AIR)
  • Ensuring all products are fully managed/monitored
  • Ensure service contracts with vendors are in place with the proper SLA
  • Ensure training is conducted across the organization for new service/technology
  • Ensure all customer facing and backend systems are updated in order to support the new technologies
  • Ensure proper handoff to Operation teams inclusive of documentation
  • Ensure the project is adhering to network risk profile:
    • Network Stability
    • Compliance to regulatory and mandatory policies
    • Audit findings and Issue Assurances are fully addressed
    • Adherence to all change management process
    • Full documentation for all deployments

Knowledge Transfer to Support teams