Service Product Manager - HR Employee Lifecycle

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Are you at your best when serving clients and building long term relationships? Do you know how to solve challenging problems in elegant ways? Are you able to collaborate with a range of teams, whilst having a strong influence on strategic planning? We’re looking for someone like you who can help us:
• Translate customers' needs into effective technology services and products, managing the lifecycle and data quality of the inventory
• Maintain a strong, reliable and trusted advisory role to business partners, whilst fostering relationships with all parties within IT including the application delivery and production support teams
• Drive strategic product development together with clients and architects ensuring they align with business demands and technology targets
• Ensure products are compliant with operational, security and risk frameworks, minimal enterprise requirements, and any other group obligations
• Establish and maintain regular stakeholder communications for demand planning and change implementation jointly with the project teams


Your team : 
 
You’ll be working in the HR IT team in London, UK. We are a global function providing services to HR teams across all divisions whilst supporting their customers in 32 countries and 64 locations across the world representing over 60'000 users. HR IT leads the delivery of the major HR technology programs for UBS whilst providing ongoing maintenance and Run the Bank activities for a host of widely used applications.


Your experience and skills : 
 
You have:
• Experience of working with Human Resources
• Experience of working with Case Management tools (such as Pega and ServiceNow)
• Strong analytical and problem-solving skills (you know how to figure problems out)
• The ability to take responsibility and stay focused on objectives with positive attitude
You are:
• A strong communicator who can manage expectations and challenge the client whilst maintaining good relationships with senior stakeholder
• A team player with an eye for detail and a strategic outlook to ensure that the business demands are fulfilled
• Able to work with multiple applications and are interested to understand f2b dependencies, assessing new ideas and providing implementable solutions
• Able to translate business requirements into an IT language and support IT analysts to write specifications and finally develop robust solutions (you know what the client really want)