Senior Process Optimisation Developer Senior Process Optimisation Developer …

Fidelity International
in London, United Kingdom
Permanent, Full time
Last application, 15 Jul 21
Fidelity International
in London, United Kingdom
Permanent, Full time
Last application, 15 Jul 21
Senior Process Optimisation Developer
About the opportunity
About Process Simplification and Optimisation

Process Simplification and Automation provides ground breaking tools to deliver sustainable business value. By powerfully combining both the human and digital workforce, PSO places itself in a leading position to respond and adapt in a continuously evolving ecosystem to achieve Fidelity's strategic goals, deliver best in class service to our customers, and provide exciting growth opportunities for our employees.

Intelligent Automation includes two divisions:
  • Delivery Team achieves leading edge process improvement and delivers on automation opportunities, ensuring change is sustained by equipping the business with the right skills, tools and techniques
  • Centre of Excellence supports project delivery by building capability, providing operational maintenance support ensuring tools and methodologies remain up to date with industry developments and delivering the ongoing risk and control framework for our new automation tools
Process Simplification and Optimisation Description

Process Simplification and Optimisation is a newly formed, dynamic and exciting multi-skilled team that designs, builds and executes an automation strategy using Process Excellence, Robotic Process Automation, Business Process Management, Digital and AI tools.
  • Delivering sustainable change across Fidelity by focusing on top down, strategic business priorities to maximise business and commercial value
  • Empowering and upskilling internal teams to create sustainable capability, and promote a culture of innovation and continuous improvement as part of new and improved ways or working
  • Leveraging an integrated operating model to work with IT, Risk, Compliance, and Shared Services with an objective to deliver better outcomes for the business and our customers
Purpose of the Role

As a member of the Process Simplification and Optimisation Delivery, you will part of the Scrum team comprising of process analyst, SME's from business function to develop and implement simplified and optimised processes and progress the team's goals.

You will ensure simplified and optimised processes are delivered and maintained in line with CoE methodologies, design standards, tools and governance framework.

Key Responsibilities

  • Good technical skills on orchestration and automation tools like Blue Prism, Appian
  • Supports the analysis and build of processes from a technical perspective
  • Performs development activity in accordance with the methodologies and standards set by the CoE with little or no help with full accountability
  • Seeks guidance from the Process Optimisation designer when facing complex tasks
  • Estimate as per methodology and articulate to wider stakeholders
  • Challenge the business and technical design and help in unearthing blockers
  • Provides status to Delivery Leads on the progress of development through adoption of tools like Jira
  • Carries out change impact assessments for both process change, and system driven change, and performs associated change control practices
  • Prepares necessary documentation, supporting in process design, release notes, deployment guides, and operational guide materials required for production deployment
  • Provides defect fix support in identification of the issue, development and testing of the solution and works with the Governance and Technical Learning Manager to understand lessons learned to inform best practice and training opportunities
  • Very well versed with and follow Agile ways of working and adherence to Scrum practices
  • Provide support through all phases of implementation
  • Work with SME's and Process analyst to define and refine user stories
  • Mentor and help junior members of the team
  • Actively participate towards wider department initiatives like innovation, tools etc.
  • Contribute towards reusable components/patterns and help in design patterns
  • Prepares and performs unit and process testing liaising with SME and process optimisation analyst to gather business input as required
  • Performs testing of automated processes ahead of their release into production
  • Applies the testing principles and processes as defined by the PSO CoE
  • Facilitates user acceptance testing
  • Records and communicates defects to be resolved, identifying any lessons learned and liaising with the Technical earning Manager
  • Supports remediation of defects as required
  • Problem solver attitude towards issues
Experience and Qualifications Required
  • Experience on Blue prism and Appian with developer level certification(desirable)
  • Experience developing and testing software (desirable)
  • Understanding of orchestration and automation technologies, the operational processes and when should be used (desirable)
  • Knowledge of business process modelling and reengineering (desirable)
  • Awareness of standard system development lifecycle processes (e.g., agile, waterfall, etc.) and change control disciplines (desirable)
  • Industry and development experience (desirable)
  • Proven track record in a similar role would be advantageous
  • Formal Blue Prism and Appian Training and working towards accreditation is desirable, however training will be provided
  • Excellent PC and MS Office skills, especially MS Excel, V-Lookups and macros
  • Ability to multi-task and prioritise workload with a keen attention to detail
  • Commitment to high standards of excellence and integrity
  • Resilient, energetic and enthusiastic; able to work under pressure
  • Able to build strong relationships with peers, business counterparts and key stakeholders
  • Excellent communication skills, comfortable with communicating to people of all levels and able to gain the confidence of key stakeholders
  • Experience working in Agile projects/processes
  • First degree level (Bachelor's degree) or equivalent
  • Knowledge of the financial service industry
About you

About Fidelity International
Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Data as at 31 March 2021. Read more at

Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.
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