Senior Manager, Intelligent Automation, Consulting, London
Interested in joining our exciting and thriving Intelligent Automation (IA) practice?
We are recruiting an Intelligent Automation Senior Manager to join our team in London.
This is an exciting opportunity to join a growing team which has been identified as a critical element of Deloitte's next generation service provision. Even in the current environment, demand for our services is higher than ever and we need experienced individuals who will grow and succeed with us.
You will be a key part of a diverse and strategically important team that challenges itself to shape innovative solutions in high-profile, complex projects and to bring inventive new approaches to our services and existing ways of working. Working alongside colleagues from the wider UK firm and across the globe, Deloitte is an environment where you and your career can flourish.
The Intelligence Automation team focuses principally on implementing automation, cloud and artificial intelligence solutions to replicate human actions and mimic human judgement, to help our clients improve workforce quality, speed and productivity. We are looking to grow this high-demand and high-impact team, to help our clients address their greatest challenges. We offer opportunities for exciting and innovative work with clients across multiple sectors and with leading technologies, skills acquisition and professional knowledge growth. Your role
As part of this team you would be working with our industry and account teams - spotting client opportunities, tailoring our propositions and working together to convert sales. You would harness key IA platforms such as ABBYY, AWS, Automation Anywhere, Blue Prism, Celonis, GCP, Microsoft, UiPath and others, to address the challenges and automation ambitions of our clients and deliver results. As a Senior Manager within this team, you have the opportunity to combine your deep industry experience with your technical knowhow to develop your career while working with multiple clients.
A Senior Manager at Deloitte is expected to contribute to the firm's growth and development in a variety of ways, including:
•Business Development: Develop and maintain contact with top decision makers at key clients in your sector; work closely with Deloitte industry and account leaders in your chosen industry* to integrate IA propositions; organise and lead IA pursuit teams; lead, participate and win proposals.
•Client Management: Manage day-to-day interactions with executive clients and sponsors; define, educate and embed IA principles and solutions at clients.
•Engagement Management: Lead IT engagement teams; complete project planning and budgeting; define deliverable structure and content; facilitate buy-in of proposed solutions from all levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk; manage diverse teams within an inclusive team culture where people are recognised for their contribution.
•Practice Development & Eminence: Develop IA practical solutions, Proof of Concepts and methodologies; develop IA thought leadership and point-of-view documents; participate in public speaking and events in your industry*.
•People Development: Perform role of people leader and coach; provide input and guidance into the staffing process; actively participate in IA staff recruitment and retention activities; provide leadership and support for IA delivery teams and staff in local offices.
* We are looking to recruit senior managers with a strong industry background and business development experience in two priority industry sectors: Health Care & Life Sciences (particularly pharmaceuticals, medical devices and biotech) and Consumer Products (all subsectors including agriculture, food & beverage, personal care, household goods and apparel & footware). Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.
Location: London, with domestic and international travel per your clients' requirements
Suggested work pattern: This is a permanent full-time opportunity, with a travel requirement, but with the opportunity to benefit from the Firm's agile working practices. Your professional experience
•Solid delivery experience with intelligent automation projects, including with Robotic Process Automation, Business Process Management and Artificial Intelligence solutions (or other technology-enabled transformation programmes/projects) with large budgets and strategic impact, particularly in your chosen industry sector*
•Provided advisory and implementation expertise to clients including use case and business case development for disruptor based technologies
•A proven track record of successfully leading and managing teams, including performance management, coaching and mentoring
•Managed stakeholders using clear communications and formed strong client relationships
•Knowledge and understanding of how Intelligent Automation technologies are driving change across your chosen industry* and market, and address organisational challenges
•Designed and/or delivered automation centres of excellence (CoE) and operating models (desirable)
•Strong commercial and project management skills
•Worked independently and managed multiple task assignments
•Relevant consulting or industry* experience
•Worked within an agile delivery environment; experience/certification in delivering change initiatives in an agile way is a plus
•Managed junior resources both on a project and day-to-day basis, including the quality assurance of client deliverables
•Worked effectively within an inclusive team and actively supported the development of individuals and teams, both formally and informally Additional Requirements
We expect that you possess the following core consulting skills:
•A strong focus on team work in diverse and remotely located teams
•A "can do" attitude; a hands-on and flexible approach to emerging requirements and a real willingness to learn and participate
•Good communication and people skills, with the ability to articulate complex ideas to different audiences within an organisation, and effectively engage with stakeholders ranging from subject matter experts to senior functional leads
•Strong problem solving and troubleshooting skills, with the ability to exercise mature judgment and escalating as appropriate
•Enthusiasm and passion for the delivery of market leading solutions that make a difference
•Experience of working in fast-paced and demanding delivery-focused environments, with ability to stay calm under pressure
•Strong documentation ability and excellent written and verbal communication skills, including presentation skills
•Eagerness to mentor and coach junior staff
•Understanding and awareness of the commercial and reputational risks Deloitte may encounter and the appropriate mitigations
•Bachelor's degree or equivalent experience
•Professional working proficiency in the English language
•Must have full travel mobility and the right to live and work in the UK
Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients' trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business. Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process. About Deloitte
Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world. Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta), Ireland, the Middle East (Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen), the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,700 partners and over 50,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.
What do we value?
What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work - and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.
We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we're looking for:
- We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
- We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
- We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
- We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
- We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.
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Requisition code: 179786