Senior Data Privacy Manager

  • GBP54675 - GBP86200 per annum
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • Lloyds Banking Group
  • 13 Mar 18 2018-03-13


Lloyds Banking Group is the largest provider of digital banking products in the UK. Around 3.5 million products are opened online per year through our relationship brands: Lloyds Bank, Halifax and Bank of Scotland. As a Group, we are choosing to differentiate ourselves through prioritizing customer needs and improving how we serve our customers.
Group Transformation's Risk team is an innovative and rapidly evolving area within the bank and as such offers a fantastic opportunity for the right individual to contribute to the future of Digital Banking across all of our brands. Group Transformation is constantly evolving, developing new ways of working to transform the digital capability of the Group.
You'll be a thought leader that will support Group Transformation in developing its privacy and records management control environment. You'll understand what a great customer experience looks like in the digital context and be passionate about getting this right.
Together we make a difference…
You'll build strong relationships across the business to support the achievement of our strategic goals. We'll expect you to support and constructively challenge the business, helping mitigate risk and control weakness. You'll have the confidence to bring fresh approaches and new ideas to reality. 'status quo' is something you challenge.
Your accountabilities will include:
* Lead in supporting the Data Privacy Accountable Person to drive data privacy capability to improve colleague understanding of how data privacy requirements impact their role.
* Lead a small team of privacy specialists, undertaking performance management, coaching, personal development etc
* Act as a single point of contact for data privacy within Group Transformation to:
* Promote data privacy and records best practice, share knowledge and provide advice and guidance to colleagues;
* Represent Group Transformation at governance forums and other relevant meetings and deputise for the Data Privacy Accountable Person at governance committees;
* Ensure key processes such as Privacy & Records Impact Assessments, data privacy complaints, breach management and reporting operate effectively;
* Assess compliance with Policy, report gaps, and facilitate the provision of management information and co-ordinate remediation activity.
Additionally you'll engage with Group Data Privacy Team to understand the impact that legislative changes will have on their area and cooperate, as necessary, on group wide data privacy programmes; will ensure third parties who process personal data on behalf of their area comply with data privacy requirements and will ensure data privacy requirements are considered when transferring personal data overseas.
What we'll need from you;
* Excellent stakeholder management skills and the ability to build strong cross-functional relationships
* Strong leadership skills to lead and motivate a team of specialists
* Great communication skills both written and verbal with the ability to adapt the communication style to suit a variety of different stakeholders across the Digital Business
* A strategic thinker with the confidence to challenge colleagues when required and be proactive in suggesting different ways of working
* The ability to analyse both qualitative and quantitative data ensuring that the key issues are identified and presented in reports, which are often presented to Senior Transformation Execs and Group Executive's
* Experience in privacy and managing data risk
* An understanding of the foundations and general principles that underpin Digital and the material differences in the way other areas of the bank operate.
To join us, you'll have knowledge of the current digital landscape, products and services as well as their bearing on the risk profile of the Lloyds Banking Group and its customers, as well as a good knowledge of current and emerging regulation around privacy.
In return we'll offer you a great package including a performance related bonus, car/allowance, generous pension contribution, 30 Days leave plus bank holidays, a flexible cash pot to spend on benefits and other wider corporate benefits and perks.
We also support work/life balance friendly options such as occasional home-working and we're passionate about diversity in the workplace.
So, if you have the experience we're seeking then get in touch, we'd like to hear from you….

****This role can be based in London, Bristol or Leeds****