Senior Client Service Manager (FTC) Senior Client Service Manager (FTC) …

William Blake Group
in London, United Kingdom
Permanent, Full time
Last application, 20 Sep 21
Competitive + Bonus
William Blake Group
in London, United Kingdom
Permanent, Full time
Last application, 20 Sep 21
Competitive + Bonus
Posted by:
Liam McHale • Recruiter
William Blake Group
Posted by:
Liam McHale
Recruiter
We are currently recruiting for a Senior Client Service Manager position at a Global Investment Management firm based in the West End. The person will manage a team of two people and lead on Institutional Client Service as well as managing relationships with Investment Consultants. This position is a 12 month Fixed Term Contract

Key Responsbilities 

  • The Client Service Manager is responsible for ensuring that existing as well as prospective investors and their consultants receive ongoing best in class service
  • Leading colleagues within the Client Service team to respond to client queries and requests in a timely and professional manner (broad range – e.g. fund performance, investor valuations, fund terms and fees, etc).
  • Performance reporting and data management
  • Support investor reporting and presentation requirements
  • Support the completion of due diligence questionnaires, requests for information and requests for proposals – working closely with the Due Diligence function
  • Manage the Client onboarding process
  • Oversee management of consultant databases and UCITS platforms 

Required Skillset

  • Previous experience working at either an Investment Manager of Hedge Fund is essential 
  • Experience in a client service role
  • Familiarity with investment products (Ideally Fixed Income knowledge) 
  • Exceptional attention to detail 
  • Familiarity with institutional investors and consultants 
  • Experience working to delivery timeframes
  • Strong planning, time and task management skills
  • Strong team working and collaboration skills 
Company Overview

William Blake Group is a privately-owned recruitment consultancy led by experienced members of the industry. We specialise in partnering with the world’s leading investment managers, placing experienced professionals into roles within Distribution, Finance and Fund Operations. Working in a consultative, client-focused and flexible manner, the team partners with a select group of clients to identify and hire diverse and talented professionals.

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