Senior Analyst, Client Service (Corporate Trust)
The primary responsibility of the Client Service Management team is to manage the day-to-day client interaction and deal life cycle management for all transactions post-closing. In addition, the Client Service Management team are responsible for ensuring the successful on boarding of transactions collaborating with the Sales & Relationship Management team on pre-mandate client discussions, through to mandate and then transaction closing, and finally taking ownership of the transaction and the day-to-day client relationship post-closing.
The Client Service Management team work to ensure smooth operational support is provided in line with internal processes and procedures and regulatory requirements for all transactions post-closing. It works with various Service Delivery utility teams in order to satisfy our contractual obligations and our clients' expectations. The Client Service Management team make sure that regular client service calls are completed and respond to all client queries escalating where necessary. Main Responsibilities:
Collaborate with the Sales & Relationship Management team in the pre-mandate conversations and business development initiatives to identify and clarify the offering from Corporate Trust and address relevant queries from clients.
Work with the Transaction Management Group to ensure the operational aspects of the transaction are in line with BAU processes and, if required, make sure that any non-BAU processes are captured and documented accordingly.
Support the client on a day-to-day basis making sure all operational services are delivered to the client in accordance with our contractual obligations. Build trust and good working relationships with clients to encourage repeat business opportunities.
Provide excellent client service delivery and understanding of clients' needs. Demonstrate an understanding of services provided both within Corporate Trust and across the firm to be able to provide the clients with tailored solutions.
Have knowledge of capital markets operational processes and procedures and demonstrate an understanding of the commercial rationale, structure, risks and rewards associated with transactions. Qualifications Qualifications
Bachelors degree or the equivalent combination of education and experience is required.
3-5 years of total work experience preferred.
Experience in an operational area and/or client services preferred. BNY Mellon is an Equal Employment Opportunity Employer. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location:
United Kingdom-Greater London-London Job:
Corporate Trust Internal Jobcode:
Corporate Trust-HR06320 Requisition Number: