Salesforce Solution Architect
IHS Markit has a highly customized Salesforce application, which covers all aspects of Sales, Service and Marketing for all IHS Markit products and services. The system is tightly integrated with over 20 other applications such as Single Sign On through ADFS, marketing cloud (Eloqua), document rendering (Drawloop), digital transaction management (DocuSign), business data services (Data.com), product entitlement systems, ERP, Workday, SAP and several IHS Markit proprietary systems.
The CRM systems group consists of dedicated teams that are responsible for helpdesk support, data governance, quality assurance, administration, and development. Core responsibilities are:
Maintaining, developing and supporting IHS Markit's CRM systems and related applications. Designing, implementing and deploying new Salesforce solutions to support and drive the business Approval of change requests and guarding the consistency and harmonization of the IHS Markit Salesforce implementation. Professional training and instructions for end users. Integrating applications with Salesforce.com Suggesting new apps and tools business stakeholders and executive leadership to improve the productivity of our sales, support and marketing colleagues. Position summary
The Salesforce solution architect will have a seat on the architecture board of the CRM systems group, along with the enterprise architect and the technical architect. Together they determine the technical strategy, provide best practise advice, and drive consistency for the Salesforce ecosystem. Key responsibilities include:
- Provide consultative support, define technical solutions and evangelize functional and technical capabilities of the platform
- Develop and maintain best practices and standards supporting the platform and drive adoption.
- Lead and mentor colleagues in a high performing team
- Develop innovative POC's and showcase new capabilities on the platform.
- Develop solution roadmap for critical projects and review major deliverables for quality and standards adherence
- Act as expert point of escalation for issues related to the platform
Education and experience
8+ years Salesforce experience
Certified on one or more of the following: Salesforce.com - Architect (DEV502), Advanced Developer (DEV501)
Experienced with integration technologies including Webservices, REST API, cloud integration technologies, relational junctional or equivalent replication technologies.
Experience using the Salesforce Data loader, Lightning for Outlook, Drawloop, DocuSign, Visual Insight, Data.com, Pardot and CPQ
Experience in backup, retrieval and archive strategies Additional
Outstanding leadership and motivational skills to ensure that technology solutions continuously meet the evolving needs of the business.
Evangelist, committed to ensuring complex ideas are explained and reach the audience in a simple and easily understood format.
Experience working globally in a large corporate blue-chip consulting firm
Ability to shape a strategic vision, drive execution and lead change
Positive influencing skills both verbally and through the preparation of written materials to build relationships, influence and negotiate.
Demonstrated ability to build bench strength and to delegate authority.
Motivated by the long term. Results driven, ensuring short-term goals are achieved that support long-term initiatives with an appropriate sense of urgency .
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