Sales Account Manager

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • Citi
  • 19 Apr 19

Sales Account Manager

  • Primary Location: United Kingdom,England,London
  • Education: Bachelor's Degree
  • Job Function: Institutional Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19002841


Sales Account Manager
Competitive Salary Offered

Position Objective:

Interface with a portfolio of Global Banking and TTS managed Clients to develop an understanding of their operating procedures, organisations structures and Transaction Service needs in identifying and supporting the delivery of TTS Products.
Work closely in partnership with TTS Global/Regional Solutions Sales Specialist focusing on revenue expansion and revenue realisation through cross sell opportunities.
Responsible for driving deals through Implementation ensuring ramp up of revenue from deals implemented and monitoring revenues to ensure retention of existing revenue, manage and report attrition across client portfolio
Be the client advocate in managing the Citi network, +100 countries to ensure client satisfaction.

Key Responsibilities

Drive Revenue Realisation through Cross Sell and partnership with TTS Business Units
Work in partnership with the TTS Global/Regional Solution Sales Teams to ensure understanding of key TTS Sales activities for portfolio and provide relevant support and drive completion of projects
Co-ordinate and oversee in partnership with Operations updating customer account and/or product structures
Responsible for incremental cross sell of new TTS products and services
Ensure CADD/AML requirements met for new business opportunities in coordination with Banking and work in partnership with Operations and Implementations to ensure deals implemented and support provided to the client where necessary to drive revenue realisation
Work in partnership with Trade Implementations for the issuance and associated documentation for Guarantee's/Insurance LC's
Assist with client communication of Product migrations, regulatory changes and market updates for portfolio
Coordinate and work closely with TTS Solution Sales for client TTS Relationship Reviews and call briefing memos
Provide support where necessary for the coordination of RFP's
Ensure compliance with TTS credit, risk and TTS Sales processes where applicable
Liaise with Credit/Risk areas to ensure credit requests are accurately handled, participate in monthly OD management process
Monitor challenged credit clients to ensure products suitable for client risk rating and classifications
Manage documentation deficiency and deferral process for assigned portfolio working with Risk & Compliance to ensure adherence to Citi policies
Ensure AML enquiries handled promptly and thoughtfully ensuring adherence to Citi policies
Work in partnership with Operations and Legal partners for client Novations
Ensure compliance with TTS Sales processes eg. TTS Product Managed client review
Drive the Service Quality Process at the client level
Be the client advocate to ensure Client issues are addressed promptly working with partners in Client Operations and utilise client forums such as C@R and D@R to facilitate and drive resolution where necessary.
Be responsible for driving superior client satisfaction
Provide client feedback on product, process and service needs
Take ownership, lead and track specific customer issues/problems including pricing and billing issues and work with the customer and internal departments until issues are resolved.




Cash Management/Trade experience
Proven track record of successful client focused activity
Back Office Cash Management or Trade Operations experience beneficial


University Degree preferred

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer

Closing Date: February 21, 2019