Relationship Advisor - (V5050)
- London, England, United Kingdom
- Permanent, Full time
- Silicon Valley Bank UK
- 23 Feb 18 2018-02-23
The UK Relationship Banking division manages the Bank’s existing client relationships with technology and life science organisations and investment funds in the UK and Europe. The Group is also responsible for structuring debt facilities for new prospect companies and funds and plays an active role in deal origination through its relationships with the Venture Capital, Private Equity and advisory community. The team covers a broad range of transactions and business profiles from growth stage, pre-revenue, venture-backed companies to mid-market, private and publicly listed corporates.
~The UK Relationship Banking division manages the Bank’s existing client relationships with technology and life science organisations and investment funds in the UK and Europe. The Group is also responsible for structuring debt facilities for new prospect companies and funds and plays an active role in deal origination through its relationships with the Venture Capital, Private Equity and advisory community. The team covers a broad range of transactions and business profiles from growth stage, pre-revenue, venture-backed companies to mid-market, private and publicly listed corporates.
Relationship Enablement is a team that support client relationship management and account maintenance activities as well as banking product sales and co-ordination of product implementation (non-credit related). The team also manages client ‘Know Your Customer’ (KYC) information collection and maintenance. The group works very closely with the UK Relationship Banking teams as well as Implementation / Operations / Client Service / Financial Crime teams who implement products and handle day-to-day service enquiries.
The Relationship Advisor (RA) role is responsible for supporting most elements of the client banking relationship with the exception of debt structuring and management of debt relationships. They will support a variety of activities including participating in the strategic development of relationships and clients future needs for a portfolio of clients and overseeing some elements of KYC, onboarding and annual relationship reviews.
Portfolio management supporting Relationship Teams; day to day banking specialist for a specific portfolio of clients (or a group of portfolios) including,
Client interactions & meetings
High volumes of account maintenance and critical tasks
product maintenance and product modifications
collateral accounts and charges over accounts
Managing risk for the bank and the client, ensure documentation and Compliance requirements are met by way of KYC and AML adherence
Develop client relationships for prospects with oversight of elements of the client onboarding.
Assist in preparing information, leading and participation in the branch relationship review programme depending on the size and nature of the business. Working closely with Relationship and Compliance teams and collating inputs from across the branch and tracking progress with output actions/cases.
Support the branch relationship review programme
Undertake daily identification, research and tracking to resolution of unauthorised overdrafts.
Work with colleagues across front office and back office teams to ensure that Relationship teams fully discharge their KYC (Know Your Customer) and Due Diligence (DD) responsibilities to required standards
Complete triggered Client Profile Updates, Due Diligence, FATCA and CRS requirements in accordance with SVB process and procedures, including the daily review of Tenon Tracker alerts to ensure timely action and ongoing compliance. Communicate with relevant teams and coordinate regular follow up to ensure completion of action items
Manage the periodic FATCA and CRS compliance requirements alongside the branch relationship review programme including all follow up and investigation activity.
Ensure data integrity is maintained/enhanced when completing workflow tasks by inputting comprehensive and ordered client information in a timely manner into SVB systems (including CRM and Remedy)
Proactively collaborates with the Relationship, Operations, Financial Crime, Client Service, and Risk & Compliance teams, both locally and globally.
Skills & Requirements
Excellent client service experience
Solid understanding of commercial banking, including standard account and payment types, basic cash management services.
Strong Relationship-Building and Collaboration Skills: Ability to network and develop strong positive relationships with external clients and internal colleagues •
In-depth knowledge of the regulatory environment relating to KYC, AML and other critical regulatory guidance to facilitate Compliance adherence and a broad understanding of banking products and transactions
Excellent verbal, written, and presentation communication skills.
An ability to quickly gain a thorough knowledge of SVB’s bank operations and products.
Ability to demonstrate sound judgement and analytical skills: Be comfortable dealing with ambiguity, risk and complex information effectively and be expert in clearly translating complicated issues into actionable recommendations and solutions.
An interest in the technology sector and venture capital / private equity transactions.
Strong organizational and time management skills.
A Bachelor's degree or equivalent experience.
Primary Location: United Kingdom-England-London
Work Locations: SVB - UK Office - Alphabeta Silicon Valley Bank Alphabeta London EC2A 1BR
Job: Banking Commercial
Job Type: Full-time