Production support analyst Production support analyst …

Macquarie Group
in London, United Kingdom
Permanent, Full time
Last application, 21 Jun 21
Macquarie Group
in London, United Kingdom
Permanent, Full time
Last application, 21 Jun 21
Macquarie Group
Production support analyst
You will be part of the Commodities Global Markets Technology Platform team, where you will provide effective first and second level support for CGM applications, both in-house and vendor supplied.

You will be part of the SRE team in London; and collectively with other support team in Sydney and Gurugram form a global "Follow the Sun" model.

As a member of the CGM Technology team, you will be working directly with the business as well as developers and global operational teams. You will be responsible for the support of critical applications used by the business for Regulatory transaction reporting of Commodities and Financial products. This is a role that deals with time sensitive service deliverables in which accuracy of processing and timely escalation and communication is essential.

To be successful in this role you will have:
  • Experience within the financial industry focusing on Regulatory Reporting platforms
  • Take opportunities to identify, prioritize and address operational improvements, resolve user queries, eliminate manual processes, improve documentation, and fix defects.
  • Experience handling Incident and Problems to ensure healthy and stable environments.
  • Self-managing, proactive, able to work with minimal supervision.
  • Experience writing SQL queries and interacting with databases (Sybase/Oracle).
  • Good working knowledge of Unix
  • Knowledge of ITIL tools (e.g. Remedy) for Incident/Change/Problem management.
  • Experience and understanding of Agile development lifecycle and Scrum.
  • Experience with DevOps and Continuous Integration tools (e.g. Jira, Bitbucket, Bamboo).

Find out more about Macquarie careers at

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.

Our commitment to Diversity and Inclusion

The diversity of our people is one of our greatest strengths, and an inclusive workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter.

As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief.

Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.

Company Overview

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With employees and offices in 31 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

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