Production Support Lead - Cash Equities

  • £130,000 + Bonus and Benefits
  • London, England, United Kingdom
  • Permanent, Full time
  • Morgan Philips
  • 21 Feb 19

London based Cash Equities Trading Firm seek a Application Support Lead, some experience with automated trading of some form. Technically hands on with SQL, Unix, Basic Networking and ideally scripting and FIX. Managing a team of 3 L1/L2 staff and supporting the Algo Desk

London based Cash Equities House seek a Hands on Production Support Lead. Managing a team of 5 Application Support Analyst all based in London. Technical wise it would be Linux, Windows, Networks, SQL. Scripting languages. You will have some experience with automated trading of some form. The team is split 2 sub teams L1 Support Trader facing i.e. limits, GUI, raising issues and some analytics. L2/L3 more back end DevOps - Algo Static date more trouble shooting. Oversee the Level 1 team and build a relationship with the Algo desk, owning the Level 1 team, taking over the vendor management side for the 3rd party platform providers to make them improve their services. Management of level 1 support team in London. Ownership of incidents from initial response to final resolution. Management of key vendor relationships with a focus on service quality. Implementation and design of change management processes. Capacity and Resiliency planning and testing. Hands on Level 1/2 support. Track record supporting business critical systems and an ability to troubleshoot and communicate effectively in a high pressure environment. A customer focussed self-starter that communicates effectively at all levels. Experience managing one or more direct reports providing an internal or external client facing service. Experience managing vendor relationships and maximising service quality