Production Management Team Lead - F&O

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • J.P.Morgan
  • 16 Nov 18

Production Management Team Lead - F&O

The successful applicant will be the global team leader of the 1 st /2 nd level Futures & Options & Cross Asset client connectivity Production Management Team based in London. This role will be directly facing off to the senior stakeholders within the F&O business and F&O technology teams as well as closely working with the EMEA F&O coverage business. The role entails putting together a global strategy for the global functioning of the team, stability and resiliency and hygiene. The candidate will have to liaise with third party vendors, F&O clients, both internal and external, GTI (infrastructure team) to resolve problems/issues raised.
An understanding of the Futures & Options Business is strongly preferred, as is an in depth knowledge of the technologies that make up electronic trading platforms.

Main Responsibilities include:

  • 1 st /2 nd level support of F&O trading platform. Resolve all issues/problems reported in a timely fashion. Follow up and keep users updated about the progress of the problems/issues reported
  • Running with release management calls
  • Adopting a devops strategy
  • Face off to F&O global business head and F&O tech CBT
  • Build strong working relationships with the Global & Regional F&O AD teams
  • Proactively support knowledge sharing within the Application Service Delivery team
  • Attend information sharing and group training sessions
  • Participate in out-of-hours support, testing & exchange upgrades when required.


  • 7 + years experience in Technology in the Financial Markets Industry, supporting a trading environment and experience with managing a team
  • Knowledge of Futures & Options trading a strong advantage
  • Must have previous experience with Fix and good knowledge of Fix protocol
  • Experience with direct client interaction
  • Mid size project management experience
  • Previous experience with Ullink (Bridge, OMS) a strong advantage
  • Previous experience with GL Trade architecture, systems and GL API a strong advantage
Technology Skills:
  • OS : MS windows, UNIX and/or LINUX
  • In depth understanding of connectivity, networks, firewall and TCP/IP, DMZ environment, DNS, SSH, Firewalls, VPN clients etc.
  • FIX protocol
  • Scripting (Perl, C Shell, or Bash)
  • Experience with Web Technologies such as Websphere or Apache
  • Experienced with ISVs such as GL, Pats or TT a distinct advantage
Soft Skills:
  • Communication Skills - Ability to communicate at all levels within business and technology
  • Communication Skills - Excellent written communication to be able to clearly and concisely articulate issues and risks, and to clearly document technical solutions.
  • Problem Solving Skills - natural inclination towards problem resolution
  • Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
  • Teamwork and cooperation - Ability to gel and work in a team oriented environment
  • Initiative - ability to think proactively
  • Language skills. Ability to converse in different foreign languages would be an advantage (e.g. Chinese / Cantonese / Japanese / Korean etc)
  • Self Sufficient, highly motivated, resourceful individual

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran