Operations & Improvement Consultant - Financial Services Operations & Improvement Consultant - Financial  …

PA Consulting
in London, United Kingdom
Permanent, Full time, Hybrid
Last application, 21 Jan 22
PA Consulting
in London, United Kingdom
Permanent, Full time, Hybrid
Last application, 21 Jan 22
Posted by:
George White • Recruiter
Posted by:
George White
Do you enjoy working on complex and challenging projects using your ingenuity to deliver real and meaningful value? Would you be motivated by contributing to a positive-human future? Are you keen to work to build improvement capability and operational excellence? Would you be motivated by working collaboratively in diverse project teams, often with a blend of colleagues, clients and suppliers? Is shaping your career pathway and the development of others important to you? If so, our Operations and Improvement consultant role could be for you!

As a consultant you would be working in our Operations and Improvement Team to transform the way our clients actually work. We help financial services companies and organisations keep their promises by delivering maximum value in the most cost-effective way, by deploying leading edge techniques and committed, collaborative staff who want to make a difference.

Our growing international Operations and Improvement team of over 120 staff covers the full spectrum of improvement delivery expertise, involving people, processes and systems, for our clients. We operate across all sectors and this opportunity focusses on roles in public and private sector financial service organisations (more detail is included in the section below).

Recent project highlights include:

Accelerating productivity by up to 50% in clients global banking operations
Improving back office process cycle times by up to 40% to increase internal & external customer satisfaction in international banking operations clients
Embedding a culture of high performance and collaboration across a dispersed workforce in an award winning asset management company
Transforming performance and leadership behaviours to help unlock performance in a market leading wealth management provider
Reimagining the health insurance customer engagement and experience, while transforming the operation that delivers it for a major UK insurer
Enabling a global insurer to prepare and mitigate cyber underwriting risk while developing the organisation’s cyber readiness
Transforming a specialty insurers operation to promote organisational agility and commercial innovation


We are seeking talented individuals with experience across all types of operation improvement and transformation work, from supply chain to pure service sectors.

We are looking for candidates with skills and experience in the following areas:

Core experience of delivering improvement in operational environments from the back office to the front, from the initial contact to aftercare
Core experience of working and delivering within the Financial Services sector
A track record of realising tangible business benefits and outcomes
Automation technology including Robotic Process Automation (RPA) and machine learning (ML) software
An ability to recognise the interdependencies of process, people, data and technology and their impact on performance
A deep understanding of how financial services business and organisations thrive and stay ahead of the competition when dealing with such challenges as globalisation, sustainability and remote working
Understanding of banking, insurance as well as regulatory operations, the typical losses of productivity and how operational teams function in an FS environment
Experience of deploying advanced techniques such as digital technologies, business process re-design, engaging change management, operational risk management
The ability to demonstrate leadership skills in large and diverse project teams
Ability to work across multiple levels of an organisation
An aptitude for delivering creative and ingenious solutions

The ideal candidate will also have:

Experience working in one of the following areas:

Future of banking experience
Cost reduction in Banking Operations
Driving sustainable performance improvement through innovation & collaboration

An interest in developing new business (this activity can take a number of different forms depending on relative experience and rank)
Excellent interpersonal and team working skills
A drive for personal and professional progression

Your role will include facilitating workshops, providing compelling, evidence-based insights, and helping to manage stakeholders from the operational teams to the boardroom. We pride ourselves on partnering with clients, providing a service that delivers real and long-lasting value.

Our Operations and Improvement consultants are expected to be hands-on, working together with our clients to bring energy, direction and expertise in helping to solve the most difficult operational and supply chain challenges.

In addition to the formal benefits set out below, we are passionate about the personal and career development of our consultants. Our team is committed to providing the opportunities, support, training and coaching required at all levels to ensure our consultants can all achieve their potential.

PA Consulting logo
More Jobs Like This
See more jobs