Our client is reviewing our operating model, processes and systems used to support the delivery of our personal lines, commercial lines and claims back office functions.
We require an operations strategy consultant to drive the discovery stage of this review: scoping, investigation, diagnostics, recommendations and formulation of costed delivery plans.
This will involve working under the direction of the operational leads in our PL, CL and Claims business areas to assess and optimise the scope of our back office processing units, identification and evaluation of automation opportunities and design of the required operating model to support our business needs whilst embedding a virtuous circle of continuous improvement.
The successful candidate will have a background in the development and delivery of operations strategies, preferably in a financial services, multi-channel, service context.
Experience of robotic process automation, BPO and continuous improvement are preferable.