Operations Specialist

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • CLS UK Intermediate Holdings Ltd.
  • 09 Nov 17 2017-11-09

Provide full operational and processing support to CLS Services and operational support services to CLS participants. Effectively monitor the settlement and funding process of CLS, manage failure and crisis events in order to minimise disruption to the CLS community, including Central Bank, Nostro Agent and Settlement Member contingencies – ensure controls are adhered to. Individuals will need to be multi skilled and will be expected to be able to undertake all of the functions necessary to support running the shift in a busy environment. The shift operates Monday to Friday 05:00 GMT to 13:00 GMT.

Essential Functions

Major duties and responsibilities of the job


  • Ensure the timely completion of scheduled operational tasks and system events as per the daily operational checklist.
  • Monitor the rates of funding and settlement against defined deadlines and escalate non-performance.
  • Assist in the management of failure and crisis events in order to minimise disruption to the CLS community
  • Monitor for timely receipt of pay-in and liquidity calls and escalate non-receipt.
  • Escalate any failure of the Core system and its packages, business systems, communications networks or data feeds.
  • Support and advise Member Banks with service related issues both on live and test systems.
  • Support the Operational Approval process for new and existing members when introducing new currencies, nostro agents or regional offices.
  • Provide operational support for all CLS participants, logging and tracking all issues through to resolution.
  • Perform intraday and end of day reconciliation of statements from Asia Pacific based Central Banks
  • Monitor opening and closing of RTGS’ and other systems.
  • Liaise with Members, Liquidity Providers, Central Banks, RTGS system operators and Nostro Agents regarding failure of their processes and systems.
  • Produce and distribute regular internal and external facing reports.
  • Perform compliance monitoring and execute compliance related tasks.
  • Perform all required testing and trialling activities.
  • Operate and manage the test service in accordance with operational procedures and ensure all required testing and trialling activities are performed successfully.
  • Acquire and maintain up-to-date knowledge of relevant products and systems.
  • Update and maintain operational procedures.


  • Perform project work as required; supporting the strategy and change management team on growth and improvement initiatives by  providing operational input and support, conducting testing, updating procedures, etc.

Essential Qualifications

Experience, education and any certifications as necessary for successful job performance

  • Strong academic background

Desired Qualifications

Experience, education and any certifications as necessary for successful job performance

  • Degree educated
  • Experience in a banking environment, encompassing aspects of middle and / or back office processing.

Knowledge, Skills and Abilities

Competencies required for successful job performance


  • Experience of customer interaction and query resolution.
  • Working knowledge of Microsoft Office applications.


  • Knowledge of international payment operations.
  • Understanding of payments systems and their interface packages. Will have worked in a high value, (high volume) time critical processing environment.
  • Experience of working with incident / problem ticket management systems.
  • Knowledge and understanding of SWIFT network and interfaces.
  • Knowledge of trade input, confirmation matching (manual and electronic), reconciliations and SSIs.

Success Factors

Personal characteristics contributing to an individual's ability to excel in the position

Ensures high quality customer service: Delivers an effective and consistently high quality service to CLS’ customers. Ensures that all requests from both within and outside CLS are responded to promptly and accurately and that all appropriate steps are taken to satisfy customer demands and needs. Will strive continually to improve the service of CLS to the benefit of the organisation and its customers.

Problem solving and decision making: Will anticipate problems and work with others to develop and implement solutions. Demonstrates broad thinking and creativity in tackling issues/problems. Ensures solutions are of maximum benefit to CLS and its customers. Will learn from experience and implement effective and fool proof measures to prevent re-occurrence.

Delivering Results: Continually focuses energy and effort on achieving objectives. Is able to define measurable and effective objectives and will develop appropriate plans and manage to implementation. Will monitor and evaluate progress. Is flexible in the light of changing circumstances and will modify direction when so required. Will set example of best practice to more junior staff.

Effective communication: Will be able to communicate clearly, concisely and with confidence both orally and written. Will escalate issues, as appropriate, ensuring messages are clearly understood. Encourages others’ views, ensuring honest and open discussions.

Team work: Views CLS as one team and actively develops positive working relationships both internally and externally. Will adopt a collaborative working style with all parties.


Developing knowledge, expertise and personal skills: Takes responsibility to develop technical/professional skills and knowledge to a high standard and encourage others to do the same. Be aware of market initiatives/developments and contribute to the planning and implementation of those within CLS.