Online Customer Experience Manager London Permanent £70,000 - £75,000 p.a. Financial Services This leading investment management firm are looking to recruit an experience Digital / Online Customer Experience Manager develop and manage the propositional elements of the Personal Investing website, write engaging copy that fits with Personal Investing online propositional journeys and be the guardian of the website language, visual identity and customer experience.
*Manage the delivery of Personal Investing's website proposition in line with the business's customer experience and distribution strategies.
*Work with multiple functions to cover all customer touch points from the public website, ensuring the Personal Investing vision and strategy are reflected in online journeys
*Regularly review the non-marketing elements of the website to ensure data, information and content are present, accurate, and troubleshoot and fix anything that's broken or does not amount to a thrilling online customer experience
*Assess the visual impact of the website and work with Brand to create a visually compelling online offering
*Content writing, management and delivery and development for the Personal Investment website through the appropriate workflow processes
*Digest customer, ops and marketing MI provided by other members of the team/wider functions in order and update website to reflect feedback
*Experience of managing a website and related communications
*Experience in the Investment Management sector
*Have evidence of working with diverse and senior stakeholders and business lines
*Understand the customer journey via digital channels in a large multi service / multi product organisation
*Understand agile ways of working and methodologies
Specialist knowledge / skills:
*Web management expertise
*Understanding of asset management, funds, products and personal investing
Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.
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