Marcus by Goldman Sachs, Digital Product Associate - London Marcus by Goldman Sachs, Digital Product Associate  …

Goldman Sachs
in London, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Goldman Sachs
in London, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
Marcus by Goldman Sachs, Digital Product Associate - London
Consumer and Wealth Management (CWM)
Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

Consumer
The firm's Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.
Digital Product Manager
Marcus by Goldman Sachs is seeking an experienced Digital Product Manager to engage with business stakeholders to define and prioritise a roadmap of initiatives; and to work with Engineering teams to specify requirements and to lead the delivery of these initiatives, primarily in an Agile project framework. Experience of implementing Analytics and CRM platforms preferred.

Job Summary & Responsibilities
  • Work with local business leadership and US stakeholders to define user experience priorities, design goals and frameworks supporting a digital oriented multi-channel approach
  • Monitor and optimise the performance of the Marcus UK digital assets, including website, app and internal digital systems
  • Implement and utilize conversion rate optimisation (CRO) tools to enhance customer experiences
  • Work with Technology teams to prioritize, schedule and implement changes to digital content and functionality; and monitor and report on the impact of changes
  • Deliver a best in class end to end user experience across digital channels (expected to be mobile first, responsive design)
  • Work with Marketing team and acquisition channel partners to optimise and customise application journeys and funnels to maximise effectiveness of the digital channel
  • Maintain a full understanding of relevant compliance and regulatory issues
  • Work with other team members to ensure an omni-channel approach to marketing and operations
  • Implement and continuously improve mobile app experiences for our customers, using user research to define and deliver new features
  • Manage relationship with digital partners and vendors
  • Ongoing interaction with the data analytics team to define and maintain a MI dashboard to inform CRO activity
  • Maintain awareness of; and recommend and implement relevant innovations in digital marketing channels
  • Work in complex, cross functional teams with strong influence, communication and ability to incorporate the contributions, objectives and constraints of all into a highly user experience centric function
  • Provide both highly analytical and creative ideas to test, optimize and improve conversion
  • Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement.

Skills
  • Proven ability to drive meaningful business growth through digital experience
  • Fluency in leading edge design and user experience tools and principles including responsive design, content marketing, mobile first interaction design, CRO and optimizing websites to improve natural listing performance with search engines
  • Strong communication skills, both written and oral
  • Good analytical and problem-solving skills
  • Experience working in agile business and technology development structure
  • Experience of implementing CRM and Analytics platforms as a Product Owner preferred
  • Self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment
  • You are an innovator with a deep understanding of digital channels, a track record of innovation and a focus on increasing sales while decreasing cost per acquisition
  • Experience developing rapid prototypes
  • Strong familiarity with other digital marketing technologies such as social media, search, web analytics and e-commerce
  • In-depth knowledge in iOS and/or Android mobile and tablet platforms
  • Demonstrated client service orientation
  • Experience working in agile business and technology development structure

Basic Qualifications
  • Bachelors Degree required, supported by relevant qualifications in digital design & implementation
  • Up to 5 years of experience required in roles of increasing responsibility.
  • Prior experience of managing & optimizing websites, ideally in retail financial services

Preferred Qualifications
  • Experience in financial services preferred
  • Leadership experience in a startup environment
ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers .

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https:// www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2021. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
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