Manager - Operations - FS Banking

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • KPMG
  • 27 Nov 18

We are looking for previous experience working in a financial services institution or consultancy and have skills to manage work as an integral part of the Operations & Customer team.

The Team
Operations & Customer (O&C) in KPMG is at the heart of delivering large scale transformation programmes across all market and industry segments. The primary objective of this role is to support the delivery and fulfilment of our Banking client engagements. We are blending deep industry experience with strong operational excellence capability and experience to deliver sustainable world-class capability in Banking. Supporting workstream delivery of customer and operational transformation is core to this role.

Our programmes reach deep inside businesses with us typically going to market on joint propositions involving specialisms from across KPMG. Successful candidates will work collaboratively with teams and co-design solutions from across broader KPMG and KPMG Advisory. Supporting bids also forms part of this role.  


Roles and Responsibilities

Successful candidates are expected to manage work as an integral part of the Operations & Customer team, to deliver the following:
• Planning, leading and performing diagnosis analysis, through applying data analytic techniques on large customer and operational transformation engagements
• Designing and facilitating design sessions with clients to develop future state improvement propositions
• Leading and supporting sustainable improvements for clients through the implementation stages of transformation
• Identifying and mitigating risks and issues throughout transformations
• Developing and continually improving solutions, methodologies and tools to deliver consistent world class operating excellence capability
• Publishing case studies to drive awareness of best practice for clients and KPMG
• Building elements of our ‘Go to Market’ plans with Delivery Specialists and Managers
� Contributing capability experience to O&C bids and other bids and engagements as SME in your field of expertise
• Being an active expert within our Banking O&C capability team – supporting the People Leader to help shape and deliver our O&C growth strategy
• Understanding and being able to apply broader solutions and capabilities from across KPMG and KPMG Advisory


Experience and Background
• Experience working in a financial services institution or consultancy
• Ability to identify commercial and sales opportunities and craft consulting engagements
• Strong Business Analyst skills including experience in documenting business and technology requirements, process mapping and conducting client and customer interviews and workshops
• Experience in problem identification, solving and design for both user and business needs
• Customer research and analysis experience and skills
• An in depth knowledge of the banking industry, including relevant regulation, global trends and economic forces
• Knowledge of  digital and Fintech, including latest market developments, emerging technologies, hot topic and their application to real life business problems
• Proven ability to work in multidisciplinary teams in a co-creation environment with clients and KPMG team members
• Excellent written and oral presentation skills with an inspirational and collaborative style
• An understanding of digital design methodologies such as service design, business model canvas, design thinking and implementation
• An understanding of consulting methodologies such as process mapping, business case development, strategy development and requirements gathering
• Interest in technology, mobile, social media and new business models
• Point of view as to the state of the art in digital, cross sector, balancing innovation, commercial viability and customer appeal
• Strong problem solving and commercial skills