Lead Support Engineer with $200bn AUM Asset Manager Lead Support Engineer with $200bn AUM Asset  …

Jove International
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Highly Competitive
Jove International
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Highly Competitive
My client is one of the most successful global investment firms in the market, currently seeking a lead support engineer who will be responsible for providing quality support services across business groups in this fast-paced environment. This is a hands-on role requiring the ability to handle various problems with expertise and to exercise exceptional judgement while working with end-users.

In this seat you will be responsible for:

• High-quality technical support to all end-users in a courteous and professional manner
• Support of end user technology including desktop hardware, applications, and mobile       solutions
• Respond to calls, document problems and resolutions
• 24/7 on-call support for end-users (once every four-six weeks)
• Develop and maintain installation and configuration procedures; contribute to and maintain system standards; create and maintain documentation as it relates to configurations
• Research and recommend innovation, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Apply desktop OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

 

Your Profile:

• A minimum of 2 years of experience working in an enterprise level Help Desk
• Must be familiar with basic PC repair, image creation, and deployment practices for desktops.
• Comprehensive knowledge of Windows 7/10, Microsoft Office 2010/2016/365
• Broad understanding of smartphones including Android and iPhones
 

You will need to be confident with your communication skills as you will be facing off to executives/senior management and end-users across all experiences levels. But for the right person, this exposure and facetime is welcomed !

Please send your up-to-date CV to rachelle@joveinternational.com to be considered 

 

 

Close