Intern - Retail Sales, FX & Derivatives

  • £11 per hour
  • London, England, United Kingdom London England GB
  • Temporary, Full time
  • FXCM
  • 18 Apr 18 2018-04-18

Develop your skills as an up-and-coming salesperson with a desire to excel at one of the world’s largest online FX brokers. This is a fantastic opportunity to work alongside our FX Brokers based in our European Headquarters in London.

This is initially a 6 month internship, show your competence, speed of learning and sales acumen and you could be promoted to an indefinite contract with increased remuneration as soon as appropriate.

What You Should Expect:

  • To attain and in-depth knowledge of how the forex market works both from the perspective of a client but also from an insider’s perspective working at one of the world’s largest forex brokerages;
  • Self-manage outbound call campaigns in order to provide added value services to existing and new customers;
  • Go beyond "customer service." Skillfully probe for, listen, and understand client needs to provide resources and solutions to improve clients' trading experience and results;
  • Intelligently articulate financial and market-related concepts as well as FXCM products and services;
  • Mediate a variety of situations, conversations and customers with composure and professionalism;
  • Consistently take initiative to learn about the markets, FX industry and new FXCM platforms and products;
  • Be a team player and proactively collaborate with the sales and Financial Services Team to manage time, resources, volume, and customer feedback;
  • Consistently achieve departmental and individual metrics

Principal Duties & Responsibilities including but not limited to:

  • Engage in warm sales calls with those that have already applied for an account but not funded it. Discuss funding options and the service levels available at FXCM;
  • Reach out to demo account users that have voluntarily provided their contact information and are expecting a call. Gauge their interest in FXCM and opening a live account. Use taught sales abilities to intelligently bring users from demo trading to live trading. No Cold Calling;
  • Work proficiently with teammates around the globe handling passed online chats for customers within the United Kingdom looking to learn more about our services;
  • Articulate FXCM’s advantages with an in-depth familiarity of the product and common rebuttals or inquiries that clients may have;
  • Comfortably interact with FXCM clients and leads to direct them towards educational materials and trading setups for currencies, stock market indices and commodity markets;
  • Support clients and prospects via email and phone, identify sales prospects and interact with sales representatives to facilitate account openings;
  • Display an ability to upsell and cross-sell customers in a soft-sales, tactful manner;
  • Participate in various trading/education packages tailored towards our end clients and further your understanding of financial markets and how to trade them;
  • Become a residential expert on several specific topics, to be used as part of the value added services metrics, you will be in charge of a weekly webinar and asked to directly contribute to the content of our weekly seminar sessions;

Critical Knowledge, Skills & Experience

  • Strong and demonstrable sales or customer service experience (b2b/b2c/phones/face to face);
  • Must have strong verbal and written communication skills in English;
  • Strong presentation skills;
  • Passion for FX markets including being able to understand/interpret and communicate in layman’s terms certain market jargon;
  • Ability to prepare market reports/reviews and trade ideas as per guidance from the trading analysts. Intermediate Microsoft Word/Excel;
  • Ability to identify sales opportunities and pass them on to the Sales team;
  • Ability to use Excel to run various statistical analysis; and
  • Strong MS Office skills.

Other Information

  • Location: London
  • Salary £11 per hour

Prior to submitting your cv, the Firm requests that you do the following:

  • ensure that you are eligible to work in the UK (no sponsorship)
  • review the Firms website thoroughly at fxcm.com;
  • Register for a free demo account and place practice trades: https://secure4.fxcorporate.com/fxtr/demo/?ib=careers

FXCM is an Equal Opportunities Employee