Incident Manager

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • IG Group
  • 27 May 19

Incident Manager

Job Title
Incident Manager

Job Description

IG opportunity

IG's Incident Management team are responsible for managing Incidents and Changes within IG.

Accelerate your career with a world leader in financial trading and investments

IG's Incident Management team are responsible for managing Incidents and Changes within IG. The goals of the team are to ensure that issues adversely affecting the business are quickly diagnosed, workarounds are determined, proper root cause analysis is performed and actions are taken to ensure that the issue does not reoccur.

Who we are

Founded in 1974, we invented the concept of financial spread betting. Today, we're the world's No.1 spread betting and CFD provider, with offices in 14 countries and over 195,000 clients worldwide.
Recognized as one of Britain's top employers, it's no surprise that this success has come from empowering our people to be brave, innovative and inspiring. Join us, and you'll find the perfect place to showcase your talents and passion. Your achievements will be recognized, and you'll have the support of a collaborative global team.

Where you'll work

As part of a connected global team, you'll come to work in a friendly and dynamic environment. Our comfortable, cutting-edge offices contain everything you need to succeed:
• Agile workspaces and hot desks
• Private quiet rooms
• Breakout and refreshment areas

How you'll progress

Your development is as important to us as it is to you. You'll be rewarded for hard work here, with support to get better at what you do.
We work in a fast-paced project environment where change is constant. If you're up for the challenge, you'll have opportunities to try new things and broaden your skills quickly through exposure to the executive team and new experiences.

Your development is as important to us as it is to you. You'll be rewarded for hard work here, with support to get better at what you do.
We work in a fast-paced project environment where change is constant. If you're up for the challenge, you'll have opportunities to try new things and broaden your skills quickly through exposure to the executive team and new experiences.

What you'll get

As well as having the chance to attend regular social events, get funding for your charitable endeavours and join a range of special interest groups, you'll receive an attractive selection of benefits working with IG:
• Flexible working hours and work-from-home opportunities
• Performance-related bonuses
• Pension, insurance and medical plans
• Career-focused technical and leadership training
• Contribution to gym memberships and more

What you'll do

Core functions include:
• When incidents are raised the job holder will need to quickly determine the severity of the issue with regard to business impact and technical complexity. They will need to assess who needs to be involved and ensure all appropriate groups are working on resolving the outage in a timely manner. If necessary notify, escalate and communicate to senior management.
• Prioritise incidents to ensure issues are dealt with in the correct order.
• Maintain accurate & up to date records of Incident Management processes and activities at all times. Seek improvements to ensure that lessons are learnt from incidents and that any work required to prevent a future reoccurrence.
• Ensure that the relevant IT Teams have performed the proper root cause analysis, documented the workarounds and known errors, the issue has actually been resolved and the appropriate processes were followed
• Functions as subject matter expert in root cause analysis methodologies and issue resolution
• The job holder will be expected to fully understand how IG's core dealing systems and backend processes work. This will include understanding how to undertake the daily reconciliation processes.
• The team is responsible for the IT Change Process and the job holder will be involved in activities such as organising, coordinating and communicating changes. They will also need to participate in the Change Advisory Board meetings and ensure changes are raised and approved correctly.
• Delivering problem management metrics and using them to drive continual service improvement
• Deliver clear and accurate communication during all
• Ability to lead technical conversations with various technical support groups
• The job holder will own the Incident and Change Management processes

Who you'll be

Essential Skills and Attributes:
• Eager to learn and quick to learn
• Attention to detail
• Problem solving and analytical skills
• Excellent written and verbal communication skills
• Interest in financial products
• Numerical competency
• Ability to lead technical conversations with various technical support groups
• Calm under pressure through demanding challenges.

We're looking for tenacious, curious, eager and open-minded people to help us maintain our industry leadership. People who embody our three core values - who want to champion the client, lead the way and love what we do.
We recruit based on excellence, and believe that diversity is vital to success. We have zero tolerance for bullying, harassment or any other behavior that stifles innovation and collaboration.

Number of openings
1