Implementation Consultant Implementation Consultant …

Mead Partners
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
£65k to £75k basic depending on experience plus Bonus
Mead Partners
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
£65k to £75k basic depending on experience plus Bonus
Implementation Consultant - Payments Technology - Home based with UK Travel (London and South-East focus) - £65k to £75k basic depending on experience plus Bonus

We’re seeking a home-based Implementation Consultant with good knowledge of Payments, Payments Validation and Payment Processing. You will be responsible for post sales implementations of our client’s innovative software solution in Financial Institutions and Corporates. Their software is used by hundreds of customers around the world, helping them make significant savings by streamlining their payment processes for Mobile Payments, Direct Debits, Bank Transfers and Bulk Payments.

Work life balance is very important in this company, which is why all their staff work from home removing the daily commute and providing flexibility with family needs. They are all self-directed, able to solve problems and execute independently, and seeking someone with the same attributes.

In return our client expects you to be pro-active and work without constant supervision. They are a small company and can often have multiple projects on the go with short timescales. The ability to adapt to changing priorities and to work under pressure is a must.

Their ideal Implementation Consultant will help maximise customer success, where day to day you will be responsible for :-

  • The full implementation planning and onboarding process for each new customer
  • Maintaining a specific focus on the more complex API implementations
  • Providing proactive support to customers to increase adoption of existing functions
  • Minimising churn and ensuring renewal
  • Responding to customer queries and coordinating across internal teams to solve issues
  • Managing customer relationships with senior stakeholders and technical staff
  • Driving new feature roll outs including formal and informal training for customers
  • Being the voice of the customer internally

Our client would like to meet with candidates who can demonstrate:

  • Proven experience in a similar role in a financial software or banking technology environment with knowledge of payments, payments validation and the technology around payments
  • A minimum of 4 years’ experience, ideally for other cloud/SaaS solutions
  • A good academic and technology background
  • Strong team spirit and able to coordinate across teams and build consensus
  • A good understanding of technology and familiarity with APIs and cloud solutions
  • A good working knowledge of bank to bank payments
  • Strong process management skills

This is a company we know very well. To apply and to receive further information, please submit your CV taking care to highlight your relevant skills and experience.

Mead Partners are the Go To Search and Recruitment company for Sales and Account Management roles in the FinTech sector. Follow us on LinkedIn or on Twitter @meadpartnersltd .