Introduction

Our client are one of the largest Defence companies in the UK. They are working on some National Security projects aswell.

They are looking for an IT Service Manager to lead service management activities across the full lifecycle from design through to transition.

You will play a key role in shaping service excellence: influencing how services are designed, supporting operational teams, and building strong customer relationships.

Working Patterns: This role is based full time on site.

Key responsibilities

• Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement.
• Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels.
• Identifying and resolving service issues, risks, and obstacles.
• Taking ownership of problems and driving solutions.
• Supporting change, incident, problem, and release management processes to ensure services remain stable, resilient, and effective.
• Working across teams to embed best practice, streamline ways of working, and champion continual service improvement.

Skills & experience

• Experience in service management roles, with a strong understanding of ITIL principles and the service lifecycle.
• The ability to navigate complex technical environments and engage confidently with stakeholders at all levels.
• A proactive approach to problem solving, risk management, and service assurance.
• Strong communication and collaboration skills, with the ability to influence without authority.
• Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.

The client would also like to see some of the below, but this is not essential:

• Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission-led environments.

Additional benefits

• Flexible and hybrid working

• Competitive salary and bonus scheme

• Private healthcare and pension benefits

• Enhanced family leave policies

• Holiday purchase scheme

• Wellbeing and mental health support

• Employee assistance programme

• Discounts and reward platform

• Volunteering opportunities

• Recognition and career development programmes

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

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