IT Manager (Service Desk) - Investment Manager IT Manager (Service Desk) - Investment Manager …

Michael Page
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
GBP45000 - GBP60000 per annum + + 10-30% Bonus, Healthcare, Dental
Michael Page
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
GBP45000 - GBP60000 per annum + + 10-30% Bonus, Healthcare, Dental
IT Manager (Service Desk) - Investment Manager We are exclusively partnered with a global Investment Manager, who are are looking to recruit a Service Desk Lead (Manager) and will be supporting over 500 users across international offices.

Investment Manager, Financial Services

Description

IT Manager (Service Desk) - Investment Manager

We are exclusively partnered with a global Investment Manager, who are looking to recruit a Service Desk Analyst and will be supporting over 500 users across four international offices.

The Service Desk Lead (Manager) is the first point of contact between end users and the Technology department. The Service Desk Analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible, or alerting and/or escalating them to the appropriate specialist support groups. The position requires technical troubleshooting abilities and excellent customer service skills.

Separate to day to day Service Desk activities you will;

  • Handle the voice infrastructure in the UK
  • Be the contact for local infrastructure and network work with the infrastructure team
  • Be the lead for the office dealing with third party providers

Duties and Responsibilities

  • To provide technical support; answering support queries either onsite or via phone or email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principle
  • To take ownership of user problems and be proactive when dealing with user issue
  • To log all calls on the call logging system and maintain full documentation
  • Respond to enquiries from users and help them resolve any hardware or software problems

Profile

  • Windows 7/10 and other MS technologies
  • Practical VMWare (Vsphere and/or Horizon View) experience
  • Comp TIA A+
  • Previous Service Desk experience
  • Cisco telephony, AV and video conferencing skills, Webex/Zoom
  • MS, Cisco, VMware technical training and/or certifications are a plus
  • Active Directory & Exchange
  • Windows Office 2010, 2013 and Office 365/2016
  • Mobile Device Management (MDM) - Ideally Intune
  • Good understanding of networking
  • Service Desk, ServiceNow (Desirable)
  • Video Conferencing systems
  • Ability to work independently as well as part of a worldwide team
  • Excellent communication and interpersonal skills
  • Excellent stakeholder management and engagement skills (you will be dealing with VIP's on a daily basis)
  • Ability to problem solve methodically
  • Experience of working in highly regulated environments, ideally within UK Financial Services (Desirable)
  • Worked in a local or global user base in the region of 250 - 600 users
  • ITIL accredited (Desirable)

Job Offer

  • Excellent exposure to a 500 users across international offices
  • Excellent exposure to different technology and Infrastructure
  • Opportunity to travel internationally

Location: Mayfair W1, London

Benefits: £45,000 - 60,000 + 10-30% Bonus + Dental + Bupa Healthcare + Pension

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