Responsibilities will include:
• Managing client support by logging, diagnosing and resolving their problems via email, phone and helpdesk portal
• Using the help-desk system to document problem descriptions and resolutions
• Collaborating with colleagues & other stakeholders to investigate and test issues to develop solutions for the clients
• Using your communication skills to explain the status of issues to clients and escalating any high priority customer issues to management
You must have a technology-based degree or significant further education, in computer science or a relevant field, with an interest in Microsoft 365, software development and cloud computing. Strong verbal communication skills are essential and some previous work experience within customer or client services would be beneficial.
As a flat and non-hierarchical culture it is essential that you are a happy working autonomously and taking responsibility for your work and projects. You must have a desire to learn, grow and develop within the role.
This is a fantastic opportunity to start your career in a dynamic and exciting industry.