IT Infrastructure Analyst / Support Analyst IT Infrastructure Analyst / Support Analyst …

RefinedSearch
in London, United Kingdom
Permanent, Full time
Last application, 19 Apr 21
Market Base + Annual Bonus
RefinedSearch
in London, United Kingdom
Permanent, Full time
Last application, 19 Apr 21
Market Base + Annual Bonus
Posted by:
Liam Felton • Recruiter
Posted by:
Liam Felton
Recruiter
Our client, a top-tier global commodities trader, is looking to hire a technology graduate to join their IT infrastructure team in the London office. You will join a growing company with 12 offices worldwide, that is rigorously analytical in their approach and has an entrepreneurial and meritocratic culture. As a technical support analyst, acting as a first point of contact for clients, you will gain exposure to an exciting trading floor environment, with countless opportunities for personal and professional development.

Responsibilities will include:

•             Managing client support by logging, diagnosing and resolving their problems via email, phone and helpdesk portal

•             Using the help-desk system to document problem descriptions and resolutions

•             Collaborating with colleagues & other stakeholders to investigate and test issues to develop solutions for the clients

•             Using your communication skills to explain the status of issues to clients and escalating any high priority customer issues to management

You must have a technology-based degree or significant further education, in computer science or a relevant field, with an interest in Microsoft 365, software development and cloud computing. Strong verbal communication skills are essential and some previous work experience within customer or client services would be beneficial.

As a flat and non-hierarchical culture it is essential that you are a happy working autonomously and taking responsibility for your work and projects. You must have a desire to learn, grow and develop within the role.

This is a fantastic opportunity to start your career in a dynamic and exciting industry.

RefinedSearch logo
More Jobs Like This
See more jobs
Close
Loading...
Loading...