Hospitality Team Leader Hospitality Team Leader …

Bloomberg
new

in London, United Kingdom
Permanent, Full time
Last application, 20 Oct 21
Competitive
Bloomberg
new

in London, United Kingdom
Permanent, Full time
Last application, 20 Oct 21
Competitive
Hospitality Team Leader
Our Team:
Here at Bloomberg, our employees' experience is a top priority. We're known for providing outstanding customer service, and an experience that's consistent with our brand - outstanding and magnificent. Bloomberg's Hospitality group is looking for an individual to join our team. We warmly welcome our employees, guests and visitors as well as improve their internal experience within our EMEA headquarters. We are a critical component of our robust customer engagement philosophy and are particularly important given the agile design of our building. It is our responsibility to ensure the entire experience is consistently handled with outstanding service.

The Role:
As a Hospitality Team Leader, you will lead a team of Hospitality Specialists to ensure that every aspect of our internal facilities is top notch. The Hospitality function is responsible for multiple touch points related to the employee and client experience varying from events management, pantry & catering operations, front of house, the guest experience, tours, the Bloomberg Arcade and beyond. Your team will ensure our processes and technologies create a consistent and memorable experience across all offices. You will collaborate with our external vendors, including our catering, front of house, and facilities management teams. You will need to be there and ready to answer questions, collaborate with multiple partners - internal and external, as well as utilize project management skills to facilitate Hospitality initiatives across the region. Every single day will be different - so it's important you're diligent and come in with an open mind set, ready to handle any challenge thrown your way.
Working with the Chief Product Owner of Hospitality, you will assist with implementing the strategy and leading all aspects of the delivery of initiatives across the hospitality function. You will bring your creative thinking, knowledge of industry practices, and innovation to drive enhanced solutions across Hospitality. You have outstanding interpersonal skills to partner with senior executives to design and deliver solutions and continuously improve the function. You have the ability to govern sophisticated projects and drive outcomes through enterprise-wide engagement with internal functions and teams.

We'll trust you to:

  • Develop and execute a strategy for key hospitality objectives as it relates to the Product Owner's initiatives
  • Act as the primary contact for queries from internal teams, customers, and vendors
  • Demonstrate a data-driven approach to supervise results, tackle problems directly and promote solutions
  • Cultivate an active network of relationships to drive alignment and facilitate collaboration across internal teams and business units
  • Supervise all events, catering, other group activities, as well as VIP arrivals every single day
  • Maintain connection between other hospitality groups (security, events, catering, etc.) to execute large events, visits and tours that take place within the building
  • Analyse data, reporting back on guest trends, tour information, events data and other internal affairs
  • Collaborate with global counterparts and work to further solidify and implement global quality standards
  • Demonstrate outstanding organizational skills and discretion while being proactive, detailed & results oriented
  • Lead EMEA Hospitality initiatives through cross-team collaboration, effective dependency, risk and issue management and leadership engagement
  • Partner with CPO on Hospitality priorities and align to strategic objectives
  • Assist with the delivery of sophisticated solutions across hospitality processes within an agile framework
  • Use data to drive strategy and monitor results, tackle problems directly and promote solutions

You need to have:
  • Ability to manage a team with strong people leadership skills as well as strong interpersonal skills
  • Ability to efficiently implement new processes and lead organizational change initiatives
  • Demonstrated ability to interact cross-functionally with all levels of executive management
  • Demonstrated experience in an environment with high customer service standards
  • Strong executive presence, confidence, poise, perseverance, and ability to develop relationships with a variety of partners
  • Consistent track record of building presentations and using Excel/data to tell a story
  • Excellent verbal and written communication skills
  • Ability to influence multiple partners including senior leadership
  • Demonstrate an "all hands on deck" mentality
  • Strong Microsoft Office skills, especially in Excel and PowerPoint

We'd Love to See:
  • Strong project management skills
  • Experience within an agile scrum working methodology
  • Passion for a fast-paced environment and has a sense of urgency and ability to be flexible according to business needs
  • Passion for innovative and viable suggestions for improving the guest experience

If this sounds like you:
Apply! If we believe you're a good match, we'll get in contact with you to let you know the next steps.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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