Head of Derivatives, Securities & Treasury Client Support - Director

Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking.

Job Title: Head of Derivatives, Securities & Treasury Client Support

Corporate Title: Director

Department: Operations

Reports to: Head of Middle Office, Operations

Status of Role: Permanent

Location: London

Remuneration: Competitive Base Salary & Benefits Package

 

Posting Date: Wednesday 27th February 2019

Posting Closing Date: Friday 5th April 2019

 

Overview of the Department/Section:

Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking.

The Group’s operating companies include Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking Corporation (Japan’s leading trust bank), and Mitsubishi UFJ Securities Holdings Co., Ltd., one of Japan’s largest securities firms.

MUFG conducts securities business internationally through its overseas subsidiaries Mitsubishi UFJ Securities International plc, Mitsubishi UFJ Securities (USA) Inc., Mitsubishi UFJ Securities (Hong Kong), Ltd. and Mitsubishi UFJ Securities (Singapore), Ltd. With each member of the group working in partnership with one another, MUFG provides best in class service and products to corporate and institutional clients.

Mitsubishi UFJ Securities International (MUSI) is the European hub of MUFG’s securities business. Headquartered in London we have just over 600 employees and are active throughout the international capital markets, focusing on debt, equity, derivatives and structured products. Due to the diverse nature of our business we require a clear unifying vision for all of our people. It is this vision and our corporate values that reflect who we are and guide how we behave. We therefore strive to recruit individuals who share our vision and values, and who have the motivation and commitment to help us move our business forward.

Main purpose of the role:

The role of Head of Derivatives, Securities and Treasury Client Support is responsible for the overall quality of the service Operations provides to both its internal and external clients in relation to the products specified. Technical product and process experience will be used to both manage a team of junior Operations Support Managers and also to manage the clients that are serviced by the Operations function.

The Client Support Team act as the ‘interface’ to the Operations function, responsible for ensuring a first class customer experience, instilling an ethos of continuous improvement whilst supporting business growth and meeting the banks strategic vision for the wider Operations team.

Key Responsibilities:

Planning and strategy:

  • Lead the delivery of initiatives specific to the Business area supported in line with Middle office strategic objectives.
  • Manage projects in line with the Middle Office responsibilities.
  • Implement and manage an integrated, standardised client support function covering MUFG Bank and Securities.

Operational management:

  • Responsible for day to day oversight of the Derivatives, Securities and Treasury Support team to ensure completion of tasks in line with full adherence to MUFG’s compliance policies, regulations and Standard Procedures.
  • Lead and implement continuous process improvements reducing the current manual process through working with the Business to utilise banks systems.
  • Lead the team to embed an added value interface for Operations.
  • Lead and implement process improvement to improve productivity and efficiency across people and process.
  • Provide accurate management information (MI) to record process improvements implemented and demonstrate the value added service provided by Middle Office.
  • Identify workflow and operational efficiencies across the function.

People management:

  • Lead, direct and manage the staff within the Client Services team function to ensure that they:
    • Understand their responsibilities and duties applicable to their roles;
    • Comply with the Firm’s policies and procedures;
    • Conduct themselves in a way which is commensurate with the Firm’s values
    • Are sufficiently skilled to execute their duties, and if necessary upgrade where appropriate.
  • Actively manage performance, develop talent, identify key positions and persons and create sustainable succession plans.
  • Set and review personal objectives of direct reports;
  • Provide support and guidance to the management team as necessary in order to help meet their personal targets as well as the overall strategic objectives.
  • Act as an escalation point for staff, with the ability to mentor, advise and help train the team in building confidence and requisite skills base.
  • Manage the team ensuring standardised approach and service is provided to the business.

Risk and compliance:

  • Identify key operational risks within the function, assessing and mitigating those risks in accordance with the appropriate risk management framework;
  • Ensure the function acts in a controlled way in accordance with Standard Procedures or its equivalent;
  • Ensure that the entities Regulatory requirements are fully complied with where the function has a responsibility to do so;
  • Support all upcoming Regulatory requirements and ensure function is compliant.
  • Responsible for the maintenance of a strong control environment by identifying and implementing operational efficiency and control improvements. 
  • Identify areas of risk and manage this through the implementation or execution of appropriate controls.
  • Maintain awareness of operational risk and encourage a culture of continuous improvement to develop new processes and procedures that deliver improvements.

Relationship with other functions and stakeholders:

  • Build and maintain excellent relationships with the business and the wider Operations team.
  • Pro-active can-do approach when dealing with the Business, improving the client experience whilst providing a standardised operational approach.
  • Act as an Ambassador for Operations with all internal offices, clients and external organisations. Ensure that effective forums are in place to discuss new business, process enhancements and issues.

Skills & Experience:

  • Experience in implementing new initiatives and managing change.
  • Proven management experience of leading an Operations team.
  • Developing staff’s product knowledge and skill set
  • Experience in building robust relationships with internal and external clients. Maintaining excellent working relationships.
  • Excellent written and verbal communication skills.
  • Proven experience in process improvements, managing teams and process to a standardised consistent manner.
  • Experience managing a team in a controlled environment.
  • Strong knowledge of the bank products.

Personal Requirements:

  • Excellent communication and interpersonal skills
  • Results driven, with a strong sense of accountability
  • A pro-active, motivated approach to work
  • The ability to operate with urgency and prioritise work accordingly
  • The ability to manage large workloads and tight deadlines
  • Demonstrate global perspective
  • Collaborate and build partnership
  • Collaborate and build partnerships
  • Lead change and seek continuous improvement
  • Think strategically