Head of Client Service Head of Client Service …

William Blake Group
in London, United Kingdom
Permanent, Full time
Last application, 26 Oct 21
Competitive
William Blake Group
in London, United Kingdom
Permanent, Full time
Last application, 26 Oct 21
Competitive
Posted by:
Susan Fogarty • Recruiter
William Blake Group
Posted by:
Susan Fogarty
Recruiter
This exciting, newly created role will offer the successful incumbent the chance to put their stamp on the team and implement process improvements and efficiencies. My client, a well regarded UK Asset Manager, has brought three teams together to deliver exceptional, scalable service to their intermediated and institutional clients, and this role is key in making this a success.

Key responsibilities:

  • oversight and responsibility of meeting/exceeding client servicing needs of intermediated and institutional clients
  • Leading the design and delivery of the department functions including; onboarding; distribution agreement management; due diligence; client servicing; client reporting; RFP/DDQ responses; pre/post sale regulatory disclosures and reporting; factsheets; fund data distribution 
  • oversight and implementation of well defined, efficient and scalable processes and procedures
  • Managing administrative and operational activities
  • Executing process improvement initiatives 
  • Developing and up-skilling team, ensuring appropriate training and career development takes place
  • Managing relationships with other key team and stakeholders
  • Monitoring team performance against KPIs
  • Oversight of TPAs

Essential skills required:

  • Strong track record managing a successful client service team within Asset Management
  • Accomplished man management skills
  • Experience delivering change and process improvements
  • Client centric outlook
  • Excellent interpersonal, communication and networking skills

This opportunity is not to be missed, and will allow you, with the support of the wider business, to build out the team and implement change.  Please apply now for immediate consideration.

Company Overview

William Blake Group is a privately-owned recruitment consultancy led by experienced members of the industry. We specialise in partnering with the world’s leading investment managers, placing experienced professionals into roles within Distribution, Finance and Fund Operations. Working in a consultative, client-focused and flexible manner, the team partners with a select group of clients to identify and hire diverse and talented professionals.

William Blake Group logo
More Jobs Like This
See more jobs
Close