Head of Cash Management Customer Support

Location: London, England, United Kingdom

Salary: Competitive

This is an exciting opportunity to head up a small team at a leading bank based in London. The Payments & Cash Management team deliver and support transactional banking products and services that are provided to our corporate customers which includes: • Bank accounts • Execution & settlement of domestic and international payment orders and collection services • Aecure electronic channels for the exchange of balance and transaction information and payment orders • Domestic and international inter-company cash pooling and invoice netting • Cheque and cash deposit and withdrawal facilities including open credit arrangements

Purpose of the role:

  • Part of the Global Transaction Banking business line, the Customer Support team is a front office client facing team within the Payments & Cash Management department, and the role of the Head of Customer Support is to lead this team in their day to day activity. 
  • This a busy environment and the team are key to the delivery and support of the transactional banking products and services offered by the Payments & Cash Management department,
  •  Supervising the team to ensure that a high-quality service is delivered
  • Demonstrating clear communication by providing both colleagues and customers with relevant information 
  •  Researching and developing product knowledge to provide appropriate support and guidance on the banks products, and services

Responsibilities include:
 

  • Lead, and develop the Customer Support team to ensure they have both the knowledge and skills required to perform their role.
  •  Working with the front office sales team to facilitate the delivery of products and services for customers
  • Co-ordinating customer on-boarding, account opening and closure within the team.
  • Supervising the implementation and support of both domestic and international Cash Management products and services.
  • Quality control checks
  • Interacting with the back office teams when required

Experience required:

  •  Ability to effectively manage a team
  • Clear and effective communication skills
  • A flexible attitude 
  • Able to work autonomously 
  •  Organised and able to prioritise work appropriatel
  • Operational knowledge of UK and SEPA payment and collection schemes
  • Knowledge of Swift messages and cross border settlement methods (cover/serial) desired
  • Strong analytical skills
  • Good presentation skills
  • Minimum 5 years transactional banking experience ideally within a UK bank
  • Educated to degree level
  • Strong Written and spoken English
  • Other languages desired but not essential