Front of House Reception and Office Administrator

  • Competitive salary offered
  • London, England, United Kingdom
  • Permanent, Full time
  • SEI Investments (Europe) Ltd.
  • 13 Oct 17 2017-10-13

To support the Front of House Team in providing a professional and seamless service for both internal and external visitors to SEI London.

Key Objectives:

› To support the Front of House Team in providing a professional and seamless service for both internal and external visitors to SEI London.


› Being the first point of contact for all guests, staff and vendors with the ability to direct and manage queries accordingly
› Research and handle concierge requests such as:  restaurant bookings (reservations), transportation requirements, employee and client gifts, etc.
› Providing and developing an excellent client experience for all guests to SEI London
› Liaise with Facilities on a regular basis to help ensure smooth running of office
› Assist the team as needed with ad hoc projects and events
› Closely work with the onsite hospitality vendor with day-to-day hospitality requirements
› Ensure the switchboard is managed and calls directly accordingly between 0800-1730 Monday through Friday
› Ensure that the front desk is attended between 0800-1730, Monday to Friday, to greet staff, clients, prospects, external office staff and other visitors
› Provide staff with all necessary help, guidance and information on their day to day queries relating to areas covered by Concierge

Supporting Visitors:

To provide a unique and memorable experience through:
› Providing a warm, friendly and professional greeting and a high level of attentive service.
› Provide water or refreshments to visitors upon arrival and ensure they are comfortable until the host arrives.

Supporting Staff:

To provide a high level of internal customer service at all times, including:

› Office overview in relation to new hires
› Ensuring the concierge area and associated common areas are tidy and pleasant environment for staff.
› Provision of relevant information to remote SEI staff visiting our offices and fielding queries during their visit.
› Coordinate and send weekly email of London office happenings (including Alphabeta activities, information and discounts.)  Writing copy and sending internal communications in respect of Concierge function where necessary.
› Providing a hub of information for all staff within the London facility.

Office Requirements:

› Checking, coding and forwarding of invoices where necessary and liaising with UK Accounts Payable team in SEI Oaks office where necessary regarding general queries
› Updating and maintenance of Concierge administration and documentation
› Management and administration of meeting room management software


› Any ad-hoc projects as required 
› Gaining a broad understanding of the roles of the various business units at SEI London in order to be able to supervise and carry out call redirection appropriately.
› Fielding, dealing with or escalating any complaints or issues as appropriate.
› Working closely with the Building Management team to ensure the ground floor reception functions are running as required.
› Establishing positive working relationships with outside vendors such as florists, restaurants, ticket brokers, local businesses, etc. while always keeping an eye out for new venues/restaurants to suggest to employees and clients.

Best Practice:

› Keep current on market conditions, regulation, SEI products and services, etc;
› Adhere to all relevant FCA requirements and compliance; and
› Any other ad-hoc projects as required.

Technical Capabilities/Skills & Experience Required for the Role:

› Essential proven track record in strong customer service - experience gained from working in a customer focused environment. 
› Friendly, Professional Manner 
› Previous Event/Financial Services experience would be advantageous although not essential.
› The ability to confidently face off to senior personnel including board members.
› Strong communication skills both written and verbal
› Be positive, proactive, practical, hands-on and highly customer focused.
› A good knowledge of London and surrounding areas. 
› Ability to use initiative to come up with solutions to potential problems; displaying common sense and resourcefulness. 
› Ability to multi task & manage duties appropriately, prioritising where needed. 
› Be comfortable working in a dynamic, fast-moving organisation.
› Proven experience handling and delivering multiple tasks and projects within tight delivery schedules.
› Proficient IT skills – all Microsoft Office products and be able to pick up other systems/databases easily.
› Ability to maintain discretion as appropriate and remain calm under pressure 
› A high degree of flexibility when required to working hours. Events can occur outside of core office hours

SEI is an equal opportunities employer

About SEI

SEI (NASDAQ:SEIC) is a leading global provider of investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial advisors, and ultra-high-net-worth families create and manage wealth. As of December 31, 2016, through its subsidiaries and partnerships in which the company has a significant interest, SEI manages or administers $751 billion in hedge, private equity, mutual fund and pooled or separately managed assets, including $283 billion in assets under management and $468 billion in client assets under administration. For more information, visit

SEI Investments (Europe) Limited (“SIEL”) is SEI’s London based European subsidiary and is regulated by the Financial Conduct Authority.