Front of House Reception and Office Administrator

  • Competitive salary offered
  • London, England, United Kingdom
  • Permanent, Full time
  • SEI Investments (Europe) Ltd.
  • 17 Oct 17 2017-10-17

To support the Front of House Team in providing a professional and seamless service for both internal and external visitors to SEI London.

Key Objectives:

› To support the Front of House Team in providing a professional and seamless service for both internal and external visitors to SEI London.

Responsibilities:

› Being the first point of contact for all guests, staff and vendors with the ability to direct and manage queries accordingly
› Research and handle concierge requests such as:  restaurant bookings (reservations), transportation requirements, employee and client gifts, etc.
› Providing and developing an excellent client experience for all guests to SEI London
› Liaise with Facilities on a regular basis to help ensure smooth running of office
› Assist the team as needed with ad hoc projects and events
› Closely work with the onsite hospitality vendor with day-to-day hospitality requirements
› Ensure the switchboard is managed and calls directly accordingly between 0800-1730 Monday through Friday
› Ensure that the front desk is attended between 0800-1730, Monday to Friday, to greet staff, clients, prospects, external office staff and other visitors
› Provide staff with all necessary help, guidance and information on their day to day queries relating to areas covered by Concierge

Supporting Visitors:

To provide a unique and memorable experience through:
› Providing a warm, friendly and professional greeting and a high level of attentive service.
› Provide water or refreshments to visitors upon arrival and ensure they are comfortable until the host arrives.

Supporting Staff:

To provide a high level of internal customer service at all times, including:

› Office overview in relation to new hires
› Ensuring the concierge area and associated common areas are tidy and pleasant environment for staff.
› Provision of relevant information to remote SEI staff visiting our offices and fielding queries during their visit.
› Coordinate and send weekly email of London office happenings (including Alphabeta activities, information and discounts.)  Writing copy and sending internal communications in respect of Concierge function where necessary.
› Providing a hub of information for all staff within the London facility.

Office Requirements:

› Checking, coding and forwarding of invoices where necessary and liaising with UK Accounts Payable team in SEI Oaks office where necessary regarding general queries
› Updating and maintenance of Concierge administration and documentation
› Management and administration of meeting room management software

Other:

› Any ad-hoc projects as required 
› Gaining a broad understanding of the roles of the various business units at SEI London in order to be able to supervise and carry out call redirection appropriately.
› Fielding, dealing with or escalating any complaints or issues as appropriate.
› Working closely with the Building Management team to ensure the ground floor reception functions are running as required.
› Establishing positive working relationships with outside vendors such as florists, restaurants, ticket brokers, local businesses, etc. while always keeping an eye out for new venues/restaurants to suggest to employees and clients.

Best Practice:

› Keep current on market conditions, regulation, SEI products and services, etc;
› Adhere to all relevant FCA requirements and compliance; and
› Any other ad-hoc projects as required.

Technical Capabilities/Skills & Experience Required for the Role:

› Essential proven track record in strong customer service - experience gained from working in a customer focused environment. 
› Friendly, Professional Manner 
› Previous Event/Financial Services experience would be advantageous although not essential.
› The ability to confidently face off to senior personnel including board members.
› Strong communication skills both written and verbal
› Be positive, proactive, practical, hands-on and highly customer focused.
› A good knowledge of London and surrounding areas. 
› Ability to use initiative to come up with solutions to potential problems; displaying common sense and resourcefulness. 
› Ability to multi task & manage duties appropriately, prioritising where needed. 
› Be comfortable working in a dynamic, fast-moving organisation.
› Proven experience handling and delivering multiple tasks and projects within tight delivery schedules.
› Proficient IT skills – all Microsoft Office products and be able to pick up other systems/databases easily.
› Ability to maintain discretion as appropriate and remain calm under pressure 
› A high degree of flexibility when required to working hours. Events can occur outside of core office hours

SEI is an equal opportunities employer

About SEI

SEI (NASDAQ:SEIC) is a leading global provider of investment processing, investment management, and investment operations solutions that help corporations, financial institutions, financial advisors, and ultra-high-net-worth families create and manage wealth. As of December 31, 2016, through its subsidiaries and partnerships in which the company has a significant interest, SEI manages or administers $751 billion in hedge, private equity, mutual fund and pooled or separately managed assets, including $283 billion in assets under management and $468 billion in client assets under administration. For more information, visit seic.com.

SEI Investments (Europe) Limited (“SIEL”) is SEI’s London based European subsidiary and is regulated by the Financial Conduct Authority.