Front Office Support Analyst

  • GBP60000.00 - GBP70000.00 per annum + package
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • Venquis
  • 08 Mar 18 2018-03-08

A leading fund manager in the City are in need of a Front Office Support Analyst to join their Fixed Income trading team. - 5+ years' worth of relevant experience (Support, buy-side, front office) - 1st/3rd line support to Fixed Income Trader - 1st/2nd line support for trading application - The majority of the applications are built internally - Work hours; 7:00am - 4:00pm

Role: Front Office Support Analyst

Firm: Asset Management

Domain: Fixed Income



Responsibilities for this role include, but are not limited to:

  • Oversight for all aspects of the trader desktop & infrastructure environments, including hardware/software installations, AV technology, changes and configurations
  • Level 1 (and some level 2) support of proprietary and 3rd party applications running on Wellington trading desks.
  • Working directly with Traders and Trade Coordinators to resolve issues and capture enhancement requests.
  • Collaborating with Business and IT teams regarding trade-related requests.
  • Preparing operational readiness, rollout and training for new versions of applications.
  • Incident/problem management, including follow through using the ITIL framework.
  • Testing new software and vendor interfaces.
  • Project management; small to medium size projects.
  • Contributing to documentation repository.


Qualifications include:

  • Relevant experience supporting Equity, Fixed Income, FX Trading.
  • Broad knowledge of technology and end-to-end trading flows.
  • Familiarity with pre and post-trade compliance, confirmation and settlement flows.
  • Hands-on experience in PC hardware (desktop & laptop) and general infrastructure equipment
  • Knowledge of execution platforms such as Bloomberg, TradeWeb, MarketAxess and futures execution platforms such as FlexTrade.
  • Exposure to algorithmic and strategy trading, OASYS, and Omgeo CTM is desired.
  • Solid understanding of remote computing technologies (VPN, Terminal Server, Citrix, Broadband), mobile computing devices (iPhone/iPad/Android), and internet/intranet technology
  • Strong SQL skills.
  • Bachelor's degree (Computer Science or equivalent is preferred) with 3-5 years of frontline technical support in Financial Services. Asset management experience is preferred.
  • Excellent verbal and written communication skills.
  • Collaborative, self-starter with the ability to manage multiple, changing priorities in a fast-paced and global oriented team.
  • This position requires some early, late and weekend shift coverage.