Front Office Data Control, AVP

  • Location: London, England, United Kingdom
  • Salary: Competitive
  • Job Type: Full time

Front Office Data Control (FODC) is a service offered to IMS clients. It is designed to compare records of the Client`s Front Office System to records kept at State Street, flag and resolve differences, work with internal teams and the client front office provider.

State Street

Front Office Data Control (FODC) is a service offered to IMS clients. It is designed to compare records of the Client`s Front Office System to records kept at State Street, flag and resolve differences, work with internal teams and the client front office provider to resolve breaks, have a proactive mindset to inform other business units of potential issues further downstream.

Role specifics

  • Own and manage FODC (Front Office Data Control) process
  • Perform daily checks on file deliverables to the clients, investigate discrepancies and ensure daily resolution of identified queries
  • Complete system testing for Change Control enhancements
  • Ensure all activities are compliant with corporate standards
  • Maintain clear and effective communications with immediate colleagues and Management
  • Adhere to internal procedures and best practices at all times
  • Prepare oversight reports for audit where applicable.
  • Take ownership of issues to resolution, engage teams as needed to gain consensus.
  • Manage staff to meet goals if applicable.
  • Track work effort and goals.

Managerial

  • Demonstrate the ‘Risk Excellence’ culture in your behaviour
  • Maintain a detailed understanding of :
    • The scope of the role’s managerial responsibilities
    • The competence of the staff reporting to you
  • Ensure that your team has clear understanding of their reporting lines, authority levels, scope of responsibilities (including those delegated to them and those they delegate), objectives, training and competency requirements plus progress is reviewed regularly in line with Company policy, and are regulatory registered where appropriate for their role
  • Develop effective working relationships and communications with staff and ensure that staff are motivated, developed and supported.
  • Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively
  • Adhere to the delegation and oversight (management information and escalation) framework in the performance of daily tasks. This includes taking proactive action to ensure there is adequate production of management information that is fits for purpose, and issues are raised as appropriate
  • Establish and monitor an effective delegation framework to ensure that tasks are performed by staff members with appropriate capacity and authority level (based on knowledge, skills and competence).
  • Establish and monitor an effective oversight framework to ensure that issues are appropriately identified, escalated and resolved. This includes: a) ensuring that appropriate management information is received, considered and challenged as appropriate at intervals proportionate to the risks; and b) that staff members have clear understanding of the escalation path/principles
  • Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion.
  • Ensure that you make reasonable decisions by exercising reasonable care when considering information available to you. This includes taking proactive action to ensure that the information you have is suitable and adequate.
  • Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members’ behaviour in performing their roles.
  • Ensure that the highest level of the Code of Conduct is displayed in your own and staff behaviour.

Individual Contributor

  • Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
  • Ensure that the highest level of the Code of Conduct is displayed in your behaviour
  • Provide appropriate management information as required to support business unit decision making
  • Support the ‘Risk Excellence’ culture within the business
  • Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations

Authorisation and Escalation:

The functionally specific VP/AVP/Officer Information Services UK may delegate responsibility for functional processes to the respective Senior Associate, Associate 1 or 2 within Information Services UK, Business Operations EMEA in order to complete all daily tasks.

Significant matters will be escalated to through the team AVP / Officer to senior management, the GS UKMEA SMC, relevant functional heads, the IMS ORCF and to legal entity boards as appropriate.

Excellent analytical skills.
Good time management, organizational and team working skills.
Strong communication skills to audiences of different levels of seniority.
PC literate: Word, Excel, PowerPoint etc.

Must be self-motivated, adaptable and show initiative in different circumstances and under pressure.

Flexibility in working outside of your responsibilities and areas of expertise.

Other: Flexible working hours may be required.