FX Client Services FX Client Services …

Morgan Philips
in London, United Kingdom
Permanent, Full time
Last application, 07 Mar 21
Circa £50k
Morgan Philips
in London, United Kingdom
Permanent, Full time
Last application, 07 Mar 21
Circa £50k
Work alongside sales, account managers and integration teams within the region to form a unified client coverage & relationship.

 

  • Work alongside sales, account managers and integration teams. 
  • Incident management
    • Quickly assess and prioritise incidents
    • Investigate and troubleshoot incidents keeping the client updated throughout
    • Be the point person for incidents to both clients and internally
    • Manage your own open incidents and those of the team as required
    • Perform system health checks to ensure faultless service operation for the duration of the service window
    • Liaise with third party service providers to ensure incidents are resolved and satisfactory root cause analysis is provided
  • Build and maintain close client relationships through onsite visits and one-to-one training
  • Provide valuable input and insight into continuous service improvement programs keeping client needs at the fore
  • Conduct a thorough handover with remote regions for follow-the-sun support model
  • Any other duties that will help fulfil our mission and drive client satisfaction

Requirements

  • Minimum 3 years’ experience in FX e-trading client support
  • Understanding of the FIX protocol
  • A detail orientated and client first approach to support
  • Ability to adjust communication style to the audience, using technical terminology and business acumen as appropriate
  • Self-motivated and proactive attitude to IT Service Management
  • Excellent organisational and communication capabilities as well as analytical and problem-solving skills
  • Ability to maintain good humour under pressure
  • Experience of dealing with high profile, tier 1 clients, and business critical applications
  • Ability to quickly understand and communicate client needs and to communicate a process to resolve or enhance a workflow issue
Morgan Philips logo
More Jobs Like This
See more jobs
Close
Loading...
Loading...