Enterprise Data Technical Support Representative - Italian Speaking Enterprise Data Technical Support Representative -  …

in London, United Kingdom
Permanent, Full time
Last application, 25 Feb 21
in London, United Kingdom
Permanent, Full time
Last application, 25 Feb 21
Enterprise Data Technical Support Representative - Italian Speaking
We're Bloomberg Enterprise Data - fast paced, innovative and expanding. We have worked hard and smart to become the $1bn business we are today. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. We provide a vast number of datasets that cover all asset classes, via multiple delivery technologies and flexible scheduling options. This means our clients get exactly the data they need, when they need it, in the format they prefer. Without us, they simply can't operate.

The role:
We're looking for a passionate, motivated service-orientated individual to come join our team. You'll be a quick study, ready to work as part of an effective, triage function within the Enterprise Data Service Delivery department. You'll be trained to quickly and accurately identify problems, and then perform detailed & meaningful diagnostic & troubleshooting to identify the root cause. If needed, you'll escalate the issue internally, all whilst ensuring our clients receive an exceptional, seamless support experience.

You are professional and personable, intelligent and analytical, and keen to join a diverse team that provides round-the-clock support to our Enterprise Data clients. You're a solution-provider, with a passion for providing platinum technical support. You are able to get results by working closely with team members and colleagues around the organization, but are also not afraid of making independent decisions when situation demands.

This opportunity can be located in our London office.

We'll trust you to:
  • Work closely with technical and market data contacts at client firms to help resolve & prevent issues that may impact their businesses
  • Handle escalations to internal Bloomberg groups such as Network Operations, Global Data team, Data Feed teams, Implementation and Engineering
  • Take ownership of questions and technical issues reported by clients and provide direct support using telephone, ticket systems & email, and, if necessary, actually in person
  • Actively troubleshoot to recreate reported customer issues on internal, client simulated & test system environments OR by actually carrying out diagnostic work on clients own test/UAT systems.
  • Maintain the health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting
  • Partner with sales and account management to build and strengthen client relationships

You'll need to have:
  • Native level fluency in Italian, with excellent verbal and written communication skills in both English and Italian
  • An analytic and problem solving mindset to identify root causes to issues
  • A passion for customer service
  • Strong multitasking skills and the ability to maintain a professional demeanour when handling complex and time sensitive issues
  • Knowledge of market data and data models
  • A good understanding of market data, asset types and associated data points
  • Ability to derive requirements from stakeholders via email, meetings, and conference calls
  • Bachelor's degree in Computer Science, Information Systems/Technology or Finance

We'd love to see:
  • Good knowledge of financial markets and market data
  • Some knowledge of UNIX/LINUX skills with an ability to investigate technical issues using command line
  • Experience of troubleshooting network technologies and server deployments (TCP/IP, firewalls, routers, pub/sub, feeds, etc.)
  • Some knowledge of cloud technologies and deployment to cloud beneficial
  • A strong conceptual understanding of Web Services and APIs, experience of coding to APIs preferred
  • Exposure to data architecture design, data modelling or databasing (SQL, noSql, etc.)
  • Any exposure to languages using Shell, Perl and Python,.NET, Java, and C++
  • Any additional European or Asian language preferred but not essential

If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/solution/data-and-content

Bloomberg is an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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