Digital Customer Experience Manager - Consumer Financial Services Digital Customer Experience Manager - Consumer  …

Stephen Bell Associates
in London, United Kingdom
Permanent, Full time
Last application, 14 May 21
£Excellent Package
Stephen Bell Associates
in London, United Kingdom
Permanent, Full time
Last application, 14 May 21
£Excellent Package
Posted by:
Stephen Bell • Recruiter
Posted by:
Stephen Bell
Recruiter
Digital Customer Experience Manager role in a global financial services business.

Our client is a leading global consumer financial services business. They are seeking a high calibre Digital Customer Experience Manager. This is a key role in their UK marketing team and this individual will be responsible for ensuring that the digital experience is as customer-centric as possible. Other responsibilities include: set the direction and delivery framework to enable the ongoing improvement of the digital experience/customer journey, regularly test new ideas and features, devise a prioritisation plan based around insight and data, lead a small team, work closely with the UX and design teams and manage vendor relationships. The successful candidate will be a self-starter, comfortable working in an agile delivery environment, possess proven experience of managing a digital customer journey, strong project management, communication, stakeholder management and influencing skills together with the ability to prioritise and deliver to tight deadlines in a pressurised environment. Previous financial services is preferred. 

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