We are looking for an experienced Digital Conduct Lead to join a newly established Digital Chief Control Office (CCO) Function that directly supports Retail Banking & Wealth Management's (RBWM) Digital Risk & Control management at HSBC, one of the world's largest banking and financial services organisations.
Our Digital teams are an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico.
You work includes developing new mobile apps and online experiences; using digital messaging to build the relationship with our customers; building and improving the underlying technology and security platforms; and innovating our propositions to take advantage of new technology and trends. We are looking for collaborative thinkers and dreamers with the spirit to continue to make change happen. We champion brave new ideas that will transform future customer experiences
The purpose of the Digital Chief Control Office is to enable RBWM Digital to deliver safe and secure Digital Products using Agile/DevOps through the appropriate application of controls and risk management principles, ensuring that the overall control environment for Digital is fit for managing risk, delivering at pace and to global scale.
A key facet of managing digital risk is effectively managing the conduct risks that HSBC is faced with. HSBC defines conduct as "ensuring we deliver fair outcomes for our customers and that we do not disrupt the orderly and transparent operation of financial markets".
You will be central to the Digital CCO Team, working to develop and deliver the conduct risk agenda across RBWM Digital.
- Detailed understanding of digital conduct risk and control, constructively challenging the status quo in search of continuously better ways to manage risk and help push product to market and interactions with customers.
- Maintain and/or develop a subject matter expertise in the area of digital channel and subsequent emerging risks, as well as regulatory developments.
- Prepares papers and update for RBWM RMC and other forums on specific risk and control matters relating to the management of digital conduct risk.
- Develops and drives the implementation of the conduct risk framework for Digital, working with conduct leads identified for each xFT to develop, enhance and embed digital conduct controls across the end to end digital design processes, as well as customer journeys
- Leads work on key priority areas for digital conduct focus, including AI, data and digital marketing
- Manages and oversees the creation of monthly digital conduct indicator reporting to governance committees
- Manages and reviews the leading and lagging conduct indicators for appropriateness / currency going forward and works to strategically enhance the MI that is reported
- Develops digital conduct risk training and education curriculum, delivers digital conduct risk & control in training courses for all new joiners, including contractors
- Strong knowledge of how digital products and services operate, gained through previous roles, through technical expertise gained through an appropriate degree level qualification, or any other external exposure.
- Excellent knowledge of conduct risk
- Strong understanding and proven track record of the management of conduct risk, ideally within a digital context.
- Ability to analyse digital solutions to identify risk, while balancing the overall strategic priorities and maintaining a focus on customer experience
- Experience and aptitude to constructively challenge the status quo, particularly from a digital perspective.
- Demonstrate a basic understanding of how financial technology is affecting our business, and how this will result in new and emerging risks, innovative opportunities and threats
- Strong knowledge of Risk And Control Functions
- Open personality with effective communication skills
- Lead and coordinate with colleagues and key stakeholders in an international team
- Complete presentations, training and lead workshops
- Planning and project management skills
- Ability to work independently with limited supervision
- Communication - Ability to present complex issues confidently and concisely to Senior Executives and other key stakeholders using non-technical easily understood language
- Make considered decisions that protect and enhance HSBC values, reputation and business